Mike's Nightly Updates
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-Quick call with Oracle as they test our phone system.
-Confirmed reception of support test email from Oracle: https://vanilla.freshdesk.com/a/tickets/80747
-Explained the basics of the jsConnect settings form and what each URL is for: https://vanilla.freshdesk.com/a/tickets/80333
-Filed relatively minor Oracle issue: https://vanilla.freshdesk.com/a/tickets/80756
-Tried to clarify a bit for CSM as to what the client needs to do: https://vanilla.freshdesk.com/a/tickets/80137
-Investigated the issue, found the CSS they added, and notified the CSM: https://vanilla.freshdesk.com/a/tickets/80725
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/80746
-Investigated thoroughly & Filed: https://vanilla.freshdesk.com/a/tickets/80750
-Added some quick info for Elize to track down the correct email locale: https://vanilla.freshdesk.com/a/tickets/80768
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-Investigated account disappearance, but it looks like it just vanished, possibly due to a jsConnect overwrite. Recreated the account manually and set out a password reset email: https://vanilla.freshdesk.com/a/tickets/80890
-This beast has reared its ugly head again. Added to the Qualtrics report: https://vanilla.freshdesk.com/a/tickets/80855
-Updated FD statuses as needed.
-Investigated several possible explanations for this inconsistency, but eventually filed for the devs. Also investigated a few different approaches for listing non-commented discussions, but only the most basic approach panned out. Notified the client as such: https://vanilla.freshdesk.com/a/tickets/80878
-Nothing happening in SuccessTeam around 10pm.
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-Explained the temporary search work by Ops which likely caused a blip: https://vanilla.freshdesk.com/a/tickets/81010
-Checked on issue statuses, tested fixes, and updated the client appropriately. Tested a few more times and it seems fine; verifying with client: https://vanilla.freshdesk.com/a/tickets/80169
-Inquired about the specific question the client asked and also asked Dani about the next Transifex deploy: https://vanilla.freshdesk.com/a/tickets/81028
-Explained that System has always been restricted by Groups Privacy settings: https://vanilla.freshdesk.com/a/tickets/81035
-IP is from China, could be VPN, asked about their security setup: https://vanilla.freshdesk.com/a/tickets/81038
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/81047
-Filed 2 of the issues and linked the other: https://vanilla.freshdesk.com/a/tickets/81036
-Filed additional RCA questions for Oracle: https://vanilla.freshdesk.com/a/tickets/81050
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-Explained an overall strategy for re-orienting their site: https://vanilla.freshdesk.com/a/tickets/81147
-Discovered the old user and notified the client: https://vanilla.freshdesk.com/a/tickets/80890
-Did some quick testing and indicated a next step to take while we wait for info: https://vanilla.freshdesk.com/a/tickets/81113
-Explained the jsConnect warnings and their severity: https://vanilla.freshdesk.com/a/tickets/81146
-Sent a link to /entry/password: https://vanilla.freshdesk.com/a/tickets/81151
-Updated FD and GH statuses as needed.
-Nothing urgent in SuccessTeam.
-Updated with some quick testing: https://vanilla.freshdesk.com/a/tickets/81035
-Updated CSM and reopened: https://vanilla.freshdesk.com/a/tickets/81036
-Asked for deployment confirmation: https://vanilla.freshdesk.com/a/tickets/78983
-Made up a DC lookalike site using Foundation and presented some screenshots to DC: https://vanilla.freshdesk.com/a/tickets/80803
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-Informed the client of the Q&A page and then asked for a use-case to help with a more specific set of queries: https://vanilla.freshdesk.com/a/tickets/81275
-Explained the signout triggers and that it should be fine as far as our side is concerned: https://vanilla.freshdesk.com/a/tickets/81252
-Tested without issue on OS X using chrome and safari. Asked for some user info: https://vanilla.freshdesk.com/a/tickets/81254
-Tracked down the test in Transifex, but determined the string replacement may cause problems; asked devs for investigation: https://vanilla.freshdesk.com/a/tickets/81258
-Verified the transifex deploy has not occurred and upgraded the issue priority to prevent what happened last time. I believe it should be deployed tomorrow, but have asked for confirmation: https://vanilla.freshdesk.com/a/tickets/81267
-Unable to test. Filed and asked for test creds: https://vanilla.freshdesk.com/a/tickets/81269
-Tested and reported on the previous fix; also reported on the secondary issue they may not have noticed yet: https://vanilla.freshdesk.com/a/tickets/81273
-Updated FD statuses as needed.
-Added domains and consoles for a dozen companies in FD.
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-Double-checked the transifex deploy and closed: https://vanilla.freshdesk.com/a/tickets/81267
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/81310
-Investigated and wrote up the likely problem/fix as well as a fallback route in case we need to continue the investigation: https://vanilla.freshdesk.com/a/tickets/81473
-Sadly can't help since browserstack kicks me after 10 seconds of inactivity: https://vanilla.freshdesk.com/a/tickets/81463
-Updated FD statuses as needed.
-Updated CSM and asked for some info for Ops: https://vanilla.freshdesk.com/a/tickets/81038
-Updated a dozen or two Company listings in FD.
-Added DoHeadings to Config 101 article: https://github.com/vanilla/support/issues/2800
-Tested & notified CSM of fix: https://vanilla.freshdesk.com/a/tickets/80605
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-Tested, found some info and noted it: https://vanilla.freshdesk.com/a/tickets/81666
-Showed the client where the global CSS tab was in the Theme Editor: https://vanilla.freshdesk.com/a/tickets/81714
-Explained the general usage of the /analytics endpoint, linking the docs, and how we can help using the query endpoint. THen broke down her initial request into what they will likely want to do: https://vanilla.freshdesk.com/a/tickets/81711
-Tested and explained how to adjust CSS on a global scale using Pockets: https://vanilla.freshdesk.com/a/tickets/81714
-Walked the client through some basic steps for troubleshooting browser issues: https://vanilla.freshdesk.com/a/tickets/81695
-Tested every signin and register link on the forum and they all worked great. Went through the registration process and made a forum account just fine. Asked client to resend the broken image: https://vanilla.freshdesk.com/a/tickets/81646
-Ran discussion counts and notified client: https://vanilla.freshdesk.com/a/tickets/81712
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-Tested and it seems to be a problem with the discussion itself. Asked the client to see if I could move it via the API, possible debug a bit more: https://vanilla.freshdesk.com/a/tickets/81802
-Asked what the client is attempting to accomplish and re-enabled OAuth. Having a back and forth trying to figure out where the issue lies: https://vanilla.freshdesk.com/a/tickets/81646
-Checked the calendar to make sure Max wasn't OOO anymore and sent him a slack reminder as the ticket was assigned to me for some reason: https://vanilla.freshdesk.com/a/tickets/81660
-Did some additional testing and reported back: https://github.com/vanilla/support/issues/2674
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/81807
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/81808
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/81811
-Ran discussion counts: https://vanilla.freshdesk.com/a/tickets/81810
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-Answered her questions. Added some quick CSS to temp fix an issue and filed it. Ran through a bunch of scenarios and testing trying to figure out what's wrong with the group invites. Looks like we'll need to setup a more primitive system for the moment; it's not gonna be an easy and seamless: https://vanilla.freshdesk.com/a/tickets/81897
-Wrote out a long page answering all of her questions and asking for some info so I can test an issue. Moved the problem discussions (the polls) using the API as to temporarily relieve the problem: https://vanilla.freshdesk.com/a/tickets/81802
-Recalculated LastCommentUserID: https://vanilla.freshdesk.com/a/tickets/81920
-Updated and tested the config just fine. Checked again later and everything seems good: https://vanilla.freshdesk.com/a/tickets/81910
-Asked Isis if she could help with the routes since Richard wants to use them: https://vanilla.freshdesk.com/a/tickets/81131
-Asked the client for the info we need and noted some new tests and thoughts: https://vanilla.freshdesk.com/a/tickets/81666
-Wrote up some long answers and possible Services that the client may be interested in: https://vanilla.freshdesk.com/a/tickets/81894
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-Spoke with Dani about what needed to be done and updated the client once Dani set everything up: https://vanilla.freshdesk.com/a/tickets/81121
-Tested very thorougly but eventually filed: https://vanilla.freshdesk.com/a/tickets/82015
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/79777
-Tried a couple similar resolutions on my laptop, but still couldn't reproduce. Asked the client to try a couple things: https://vanilla.freshdesk.com/a/tickets/81666
-Filed: https://vanilla.freshdesk.com/a/tickets/82073
-Investigated when the auto-role triggers and determined it's only new users; user was 3 years old: https://vanilla.freshdesk.com/a/tickets/82059
-Filed: https://vanilla.freshdesk.com/a/tickets/82062
-Updated some of the companies in FD.
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-Supplied the info from Status and asked for details: https://vanilla.freshdesk.com/a/tickets/82266
-Tested after rollback and filed: https://vanilla.freshdesk.com/a/tickets/82265
-Site tested fine; asked for some info: https://vanilla.freshdesk.com/a/tickets/81327
-Tested, Filed, & asked for some details: https://vanilla.freshdesk.com/a/tickets/82162
-Can't reproduce now, but asked client to take a screenshot if it reoccurs: https://vanilla.freshdesk.com/a/tickets/81327
-Issued solution notification about cloudflare datacenter problem and reopened issue with new info: https://vanilla.freshdesk.com/a/tickets/82206
-Checked, explained the problem, and filed another minor contributing problem: https://vanilla.freshdesk.com/a/tickets/82257
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/77842
-Investigated the VerbitAI issue and noted what happened in the issue: https://github.com/vanilla/support/issues/2983
-Tested fix and notified client: https://vanilla.freshdesk.com/a/tickets/79653
-Spent some time installing and configuring the Freshdesk Developer Kit as well as trying to figure out the ins and outs. Still a ways out as it's kinda strange.
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-Explained how to setup and use the jsConnect redirects: https://vanilla.freshdesk.com/a/tickets/82374
-Did a bunch of testing to find a workaround and incidentally found a bug. Reported it, but am waiting to notify the client of the previous news until this is sorted out: https://vanilla.freshdesk.com/a/tickets/82317
-Tested; Tim fixed and gave a quick explanation that I passed on to Sheena: https://vanilla.freshdesk.com/a/tickets/82385
-Found vanilla-cloud ticket and closed: https://vanilla.freshdesk.com/a/tickets/82386
-Tested a couple way, unable to reproduce, asked for walkthrough: https://vanilla.freshdesk.com/a/tickets/82357
-Explained the situation through the various inputs I received: https://vanilla.freshdesk.com/a/tickets/82162
-Updated FD statuses as needed.
-Investigated FB issue which appears that we'll have an issue, but eventually found a dev issue that clears us: https://vanilla.freshdesk.com/a/tickets/82367
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-Tested out the routes that were previously put in place, realizing that they didn't include subdirectories. Added routes to fix both Subcommunities: https://vanilla.freshdesk.com/a/tickets/81131
-The event log is not showing any oauth connections; I re-upped on Oauth from our docs, but I'm not sure. Asked the client to verify the obvious and then we can go from there. Realized I was checking their Quicken Event Log while trying to login with Simplifi. /facepalm Fixed their registration and user permissions. Should be good now: https://vanilla.freshdesk.com/a/tickets/81646
-Tested, Searched Transifex, & Filed request: https://vanilla.freshdesk.com/a/tickets/80310
-Tested and hunted down the documentation for recommended image sizes: https://vanilla.freshdesk.com/a/tickets/82428
-Tried to think of why they wouldn't be showing; toggled the addon, but eventually Tested & Filed: https://vanilla.freshdesk.com/a/tickets/82436
-Tested everything I could find, but it seems fine. Threw out all the info I could and asked for some clarification: https://vanilla.freshdesk.com/a/tickets/82499
-Discussed some options with Andrew and wrote it up for CSM: https://vanilla.freshdesk.com/a/tickets/82508
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-Explained the likely cause and how it will be difficult to track, but told the client it is possible to investigate further though we would need more info: https://vanilla.freshdesk.com/a/tickets/82546
-Investigated and ended up finding where they hid it in one of their pockets: https://vanilla.freshdesk.com/a/tickets/82583
-Investigated, fixed their broken event, and filed minor bug for the devs: https://vanilla.freshdesk.com/a/tickets/82574
-Answered universal comments question: https://vanilla.freshdesk.com/a/tickets/82576
-Extensive testing and eventually filed: https://vanilla.freshdesk.com/a/tickets/82508
-Tested, Filed, & notifed in dev-support: https://vanilla.freshdesk.com/a/tickets/82605
-Looks like the issue kinda floundered, but it still seems to be a direct issue for the client. Sent a holding email and asked Shauna to step in as she was supposed to have talked to them about this; I think she knows more about whatever they need to do than I do: https://vanilla.freshdesk.com/a/tickets/81525
-Answered the question and included Isis's additional explanation for more options: https://vanilla.freshdesk.com/a/tickets/82317
-Proposed a few days test: https://vanilla.freshdesk.com/a/tickets/82546
-Tested and explained my findings to CSM: https://vanilla.freshdesk.com/a/tickets/82554
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-Tried to explain with more detail what's going on: https://vanilla.freshdesk.com/a/tickets/82583
-Worked with Andrew, Richard, and Shauna to solve the problem and realize we need a config setting as well: https://vanilla.freshdesk.com/a/tickets/82652
-Spoke with shauna and told her how the problem doesn't seem to exist. Resolved: https://vanilla.freshdesk.com/a/tickets/82499
-Notified Tim that acer prod was down and he fixed it up: https://vanilla.freshdesk.com/a/tickets/82673
-Tested many variations -nearly getting it- but eventually filed: https://vanilla.freshdesk.com/a/tickets/82642
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-Investigated what I could, pretty sure it was user-error, but filed the request for the devs anyway since it's oracle: https://vanilla.freshdesk.com/a/tickets/82790
-Left a note for a SendGrid check: https://vanilla.freshdesk.com/a/tickets/82794
-Tested & Filed: https://github.com/vanilla/support/issues/3051
-Did a lot of testing to figure out the answers. Did eventually had to file a couple issues: one for a seeming bug and the other to figure out why my query wasn't working: https://vanilla.freshdesk.com/a/tickets/82729
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-I unhid the addendum, moved it to the bottom of the page, hid the textbox that was attached to it with some additional CSS, and asked the devs to see if this was a custom service: https://vanilla.freshdesk.com/a/tickets/82583
-Corresponds to the above issue; moved it over to Mila's queue and pinged her in it: https://vanilla.freshdesk.com/a/tickets/81696
-Closed after verifying CSM is aware: https://github.com/vanilla/support/issues/2594
-Updated client: https://vanilla.freshdesk.com/a/tickets/82168
-Asked for a link to their site again. Determined it was OSS and referred them to the open forum: https://vanilla.freshdesk.com/a/tickets/82213
-Couldn't figure out what was done, but it sounds like Andrew made some progress; didn't see any progress in the client-side ticket; asked for an update: https://vanilla.freshdesk.com/a/tickets/82717
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/82357
-Added a quick summary of my FD->GH linker progress in Bamboo.
-Nothing pressing in SuccessTeam.
-Tested and notified devs that it wasn't fixed: https://github.com/vanilla/support/issues/3037
-Asked for clarification from Dani: https://github.com/vanilla/support/issues/3050
-Tested, updated the client, & closed: https://vanilla.freshdesk.com/a/tickets/82603
-Updated CSM: https://github.com/vanilla/support/issues/3054
-Added another client to the list: https://github.com/vanilla/vanilla/issues/10487
-Wrote out some quick CSS to hide the secondary category info: https://vanilla.freshdesk.com/a/tickets/82898
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/83103
-Notified CSM of the fixed problem and the temp workaround: https://vanilla.freshdesk.com/a/tickets/83154
-Tested, Filed, & came up with some possible alternative solutions: https://vanilla.freshdesk.com/a/tickets/83155
-Updated FD Statuses.
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-Investigated & Filed: https://vanilla.freshdesk.com/a/tickets/82993
-Tested a bunch of random hub sites, but couldn't find one with elastic search. Reopened the issue asking the devs: https://vanilla.freshdesk.com/a/tickets/80756
-Teted and filed chore to update the error message: https://vanilla.freshdesk.com/a/tickets/81468
-Did some testing which turned out some very bizarre results: https://vanilla.freshdesk.com/a/tickets/82737
-Went through their site, tried a few ways to fix their images, but the best way would be to have them reupload them to their servers. Told the client as much and asked if we could help with improvements: https://vanilla.freshdesk.com/a/tickets/82769
-Theorized a bit, but decided I didn't have enough info to see if I was right; asked the devs for advice: https://vanilla.freshdesk.com/a/tickets/83225
-Tested locally, browser, and browserstack; noted observations and asked CSM for software versions: https://vanilla.freshdesk.com/a/tickets/83243
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/82737
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-Found & Filed: https://vanilla.freshdesk.com/a/tickets/83369
-Linked to issue: https://vanilla.freshdesk.com/a/tickets/83363
-Extensive searching and testing, then wrote up my findings and best solution for CSM: https://vanilla.freshdesk.com/a/tickets/83364
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-Added some info to the issue: https://github.com/vanilla/support/issues/3108
-Tested on some iPads through BrowserStack, but couldn't reproduce: https://vanilla.freshdesk.com/a/tickets/83441
-Gave Tara admin access and referred her to /entry/password: https://vanilla.freshdesk.com/a/tickets/83461
-Did some more testing, discovered Articles aren't including the body in the search and added this to the 2 month-old issue along the same lines: https://vanilla.freshdesk.com/a/tickets/83452
-Finished my assessment.
-Asked the CSMs to take a look at an Oracle ticket and ask the client something simple: https://vanilla.freshdesk.com/a/tickets/82790
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-Investigated, doesn't look to be on our side, found a temp fix they implemented for the 4th pager, couldn't find the exact problem, but figure I'd leave that to their dev: https://vanilla.freshdesk.com/a/tickets/83550
-Left a note to notify billing in the morning: https://vanilla.freshdesk.com/a/tickets/83560
-Explained what should be happening with the #latest feature: https://vanilla.freshdesk.com/a/tickets/83566
-Explained how to bypass SSO and autoconnect: https://vanilla.freshdesk.com/a/tickets/83567
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-Spoke with Andrew, found out he is conversing with their dev in another ticket; linked them and made notes: https://vanilla.freshdesk.com/a/tickets/81327
-Notified the client of the changes the devs have made: https://vanilla.freshdesk.com/a/tickets/82168
-Updated FD tickets as needed.
-Updated the devs: https://vanilla.freshdesk.com/a/tickets/81525
-Asked the client for some info since they didn't actually provide a problem: https://vanilla.freshdesk.com/a/tickets/83646
-Nothing pressing in SuccessTeam
-Quick update: https://github.com/vanilla/support/issues/3108
-Updated GH statuses as necessary.
-Looks like this Oracle ticket isn't being monitored; asked #successteam to forward the info for me: https://vanilla.freshdesk.com/a/tickets/82993
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-Passed info to the devs: https://vanilla.freshdesk.com/a/tickets/83341
-Tested, Filed, & notified client as such: https://vanilla.freshdesk.com/a/tickets/83636
-Tested thoroughly, but it seems only Admin/Mods can see Troll posts: https://vanilla.freshdesk.com/a/tickets/83708
-Investigated, found the roadmap, and notified CSM: https://vanilla.freshdesk.com/a/tickets/83711
-Investigated, discovered the issue, & reported my findings back to the CSM: https://vanilla.freshdesk.com/a/tickets/83712
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/83713
-Investigated, couldn't find an answer, & filed: https://vanilla.freshdesk.com/a/tickets/83720
-Filed question: https://vanilla.freshdesk.com/a/tickets/83721
-Filed Question: https://vanilla.freshdesk.com/a/tickets/81113
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-Investigated and Filed; updated with new client info and notified devs: https://vanilla.freshdesk.com/a/tickets/83848
-Asked some specifics from the client to get down to brass tax: https://vanilla.freshdesk.com/a/tickets/82966
-Updated the client with the patch timeline: https://vanilla.freshdesk.com/a/tickets/82025
-Investigated, but ended up with conflicting data; asked for a second set of eyes: https://vanilla.freshdesk.com/a/tickets/83827
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-Found a bad check on the merge from last week; asked the devs to check in: https://vanilla.freshdesk.com/a/tickets/83117
-Wrote up some possible scenarios and asked for some details: https://vanilla.freshdesk.com/a/tickets/84052
-Explained the problem and the correct approach: https://vanilla.freshdesk.com/a/tickets/84058
-Explained the workaround: https://vanilla.freshdesk.com/a/tickets/83864
-Investigated and asked if we could delete Shauna's account for testing purposes: https://vanilla.freshdesk.com/a/tickets/84090
-Tested, Filed, & asked Shauna about priority: https://vanilla.freshdesk.com/a/tickets/84094
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-Investigated, but couldn't find anything since we can't use their staging SSO; asked the client for some info: https://vanilla.freshdesk.com/a/tickets/83839
-Updated GH with the link and notified the client not to delete the invite: https://vanilla.freshdesk.com/a/tickets/84357
-Asked some follow-up questions: https://vanilla.freshdesk.com/a/tickets/82195
-Investigated, made some notes, and asked for some info from client: https://vanilla.freshdesk.com/a/tickets/84337
-Filed merge request: https://vanilla.freshdesk.com/a/tickets/84338
-Not sure what feature the CSM is talking about, but I recommended a similar feature that might work for the client: https://vanilla.freshdesk.com/a/tickets/84356
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-Relayed the message from the devs to the client. Closed after client responded: https://vanilla.freshdesk.com/a/tickets/84425
-Notified the client they they're good to resend the invite: https://vanilla.freshdesk.com/a/tickets/83341
-Investigated, found what could be the culprit and reported to CSM; also asked for some info: https://vanilla.freshdesk.com/a/tickets/84430
-Notified the client of the dev answer and closed: https://vanilla.freshdesk.com/a/tickets/83577
-Updated FD statuses as needed
-Updated CSM with the proper analytics query once the patches go out: https://vanilla.freshdesk.com/a/tickets/82729
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-Searched everywhere for this issue, but the closest thing I could find was 6 months old; relayed back to the client to get confirmation: https://vanilla.freshdesk.com/a/tickets/84536
-The issue is still there, reopened the issue explaining the current problem: https://vanilla.freshdesk.com/a/tickets/78084
-Updated the Translation in Transifex: https://vanilla.freshdesk.com/a/tickets/84226
-Re-opened the issue recommending a better redirect option: https://vanilla.freshdesk.com/a/tickets/84537
-Answered Sheena's email question: https://vanilla.freshdesk.com/a/tickets/84543
-Nothing in SuccessTeam
-Filed services issue: https://vanilla.freshdesk.com/a/tickets/84356
-Tested to confirm, closed issue, and notified CSM: https://vanilla.freshdesk.com/a/tickets/78647
-Updated Client: https://vanilla.freshdesk.com/a/tickets/84337
-Updated FD and GH as needed.
-Asked for a compromise: https://github.com/vanilla/support/issues/2586
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-Quick discussion with Laura and Andrew about the Avant situation: https://vanilla.freshdesk.com/a/tickets/82966
-Updated FD Statuses as needed.
-I spent entirely too much time on this stupid issue, but I think it's bad code in one of their pockets: https://vanilla.freshdesk.com/a/tickets/84536
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/84638
-Investigated, discovered a brand new shiny feature I had not heard about, and asked some questions. Found the doc, learned some new shit and figured out a plan of attack: https://vanilla.freshdesk.com/a/tickets/84642
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/84648
-Investigated plugin & filed request: https://vanilla.freshdesk.com/a/tickets/84673
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