Mike's Nightly Updates

-Quick call with Oracle as they test our phone system.

-Confirmed reception of support test email from Oracle: https://vanilla.freshdesk.com/a/tickets/80747

-Explained the basics of the jsConnect settings form and what each URL is for: https://vanilla.freshdesk.com/a/tickets/80333

-Filed relatively minor Oracle issue: https://vanilla.freshdesk.com/a/tickets/80756

-Tried to clarify a bit for CSM as to what the client needs to do: https://vanilla.freshdesk.com/a/tickets/80137

-Investigated the issue, found the CSS they added, and notified the CSM: https://vanilla.freshdesk.com/a/tickets/80725

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/80746

-Investigated thoroughly & Filed: https://vanilla.freshdesk.com/a/tickets/80750

-Added some quick info for Elize to track down the correct email locale: https://vanilla.freshdesk.com/a/tickets/80768

-Explained the temporary search work by Ops which likely caused a blip: https://vanilla.freshdesk.com/a/tickets/81010

-Checked on issue statuses, tested fixes, and updated the client appropriately. Tested a few more times and it seems fine; verifying with client: https://vanilla.freshdesk.com/a/tickets/80169

-Inquired about the specific question the client asked and also asked Dani about the next Transifex deploy: https://vanilla.freshdesk.com/a/tickets/81028

-Explained that System has always been restricted by Groups Privacy settings: https://vanilla.freshdesk.com/a/tickets/81035

-IP is from China, could be VPN, asked about their security setup: https://vanilla.freshdesk.com/a/tickets/81038

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/81047

-Filed 2 of the issues and linked the other: https://vanilla.freshdesk.com/a/tickets/81036

-Filed additional RCA questions for Oracle: https://vanilla.freshdesk.com/a/tickets/81050

-Informed the client of the Q&A page and then asked for a use-case to help with a more specific set of queries: https://vanilla.freshdesk.com/a/tickets/81275

-Explained the signout triggers and that it should be fine as far as our side is concerned: https://vanilla.freshdesk.com/a/tickets/81252

-Tested without issue on OS X using chrome and safari. Asked for some user info: https://vanilla.freshdesk.com/a/tickets/81254

-Tracked down the test in Transifex, but determined the string replacement may cause problems; asked devs for investigation: https://vanilla.freshdesk.com/a/tickets/81258

-Verified the transifex deploy has not occurred and upgraded the issue priority to prevent what happened last time. I believe it should be deployed tomorrow, but have asked for confirmation: https://vanilla.freshdesk.com/a/tickets/81267

-Unable to test. Filed and asked for test creds: https://vanilla.freshdesk.com/a/tickets/81269

-Tested and reported on the previous fix; also reported on the secondary issue they may not have noticed yet: https://vanilla.freshdesk.com/a/tickets/81273

-Updated FD statuses as needed.

-Added domains and consoles for a dozen companies in FD.

-Tested, found some info and noted it: https://vanilla.freshdesk.com/a/tickets/81666

-Showed the client where the global CSS tab was in the Theme Editor: https://vanilla.freshdesk.com/a/tickets/81714

-Explained the general usage of the /analytics endpoint, linking the docs, and how we can help using the query endpoint. THen broke down her initial request into what they will likely want to do: https://vanilla.freshdesk.com/a/tickets/81711

-Tested and explained how to adjust CSS on a global scale using Pockets: https://vanilla.freshdesk.com/a/tickets/81714

-Walked the client through some basic steps for troubleshooting browser issues: https://vanilla.freshdesk.com/a/tickets/81695

-Tested every signin and register link on the forum and they all worked great. Went through the registration process and made a forum account just fine. Asked client to resend the broken image: https://vanilla.freshdesk.com/a/tickets/81646

-Ran discussion counts and notified client: https://vanilla.freshdesk.com/a/tickets/81712

-Answered her questions. Added some quick CSS to temp fix an issue and filed it. Ran through a bunch of scenarios and testing trying to figure out what's wrong with the group invites. Looks like we'll need to setup a more primitive system for the moment; it's not gonna be an easy and seamless: https://vanilla.freshdesk.com/a/tickets/81897

-Wrote out a long page answering all of her questions and asking for some info so I can test an issue. Moved the problem discussions (the polls) using the API as to temporarily relieve the problem: https://vanilla.freshdesk.com/a/tickets/81802

-Recalculated LastCommentUserID: https://vanilla.freshdesk.com/a/tickets/81920

-Updated and tested the config just fine. Checked again later and everything seems good: https://vanilla.freshdesk.com/a/tickets/81910

-Asked Isis if she could help with the routes since Richard wants to use them: https://vanilla.freshdesk.com/a/tickets/81131

-Asked the client for the info we need and noted some new tests and thoughts: https://vanilla.freshdesk.com/a/tickets/81666

-Wrote up some long answers and possible Services that the client may be interested in: https://vanilla.freshdesk.com/a/tickets/81894

-Supplied the info from Status and asked for details: https://vanilla.freshdesk.com/a/tickets/82266

-Tested after rollback and filed: https://vanilla.freshdesk.com/a/tickets/82265

-Site tested fine; asked for some info: https://vanilla.freshdesk.com/a/tickets/81327

-Tested, Filed, & asked for some details: https://vanilla.freshdesk.com/a/tickets/82162

-Can't reproduce now, but asked client to take a screenshot if it reoccurs: https://vanilla.freshdesk.com/a/tickets/81327

-Issued solution notification about cloudflare datacenter problem and reopened issue with new info: https://vanilla.freshdesk.com/a/tickets/82206

-Checked, explained the problem, and filed another minor contributing problem: https://vanilla.freshdesk.com/a/tickets/82257

-Updated CSM: https://vanilla.freshdesk.com/a/tickets/77842

-Investigated the VerbitAI issue and noted what happened in the issue: https://github.com/vanilla/support/issues/2983

-Tested fix and notified client: https://vanilla.freshdesk.com/a/tickets/79653

-Spent some time installing and configuring the Freshdesk Developer Kit as well as trying to figure out the ins and outs. Still a ways out as it's kinda strange.

-Tested out the routes that were previously put in place, realizing that they didn't include subdirectories. Added routes to fix both Subcommunities: https://vanilla.freshdesk.com/a/tickets/81131

-The event log is not showing any oauth connections; I re-upped on Oauth from our docs, but I'm not sure. Asked the client to verify the obvious and then we can go from there. Realized I was checking their Quicken Event Log while trying to login with Simplifi. /facepalm Fixed their registration and user permissions. Should be good now: https://vanilla.freshdesk.com/a/tickets/81646

-Tested, Searched Transifex, & Filed request: https://vanilla.freshdesk.com/a/tickets/80310

-Tested and hunted down the documentation for recommended image sizes: https://vanilla.freshdesk.com/a/tickets/82428

-Tried to think of why they wouldn't be showing; toggled the addon, but eventually Tested & Filed: https://vanilla.freshdesk.com/a/tickets/82436

-Tested everything I could find, but it seems fine. Threw out all the info I could and asked for some clarification: https://vanilla.freshdesk.com/a/tickets/82499

-Discussed some options with Andrew and wrote it up for CSM: https://vanilla.freshdesk.com/a/tickets/82508

-Tried to explain with more detail what's going on: https://vanilla.freshdesk.com/a/tickets/82583

-Worked with Andrew, Richard, and Shauna to solve the problem and realize we need a config setting as well: https://vanilla.freshdesk.com/a/tickets/82652

-Spoke with shauna and told her how the problem doesn't seem to exist. Resolved: https://vanilla.freshdesk.com/a/tickets/82499

-Notified Tim that acer prod was down and he fixed it up: https://vanilla.freshdesk.com/a/tickets/82673

-Tested many variations -nearly getting it- but eventually filed: https://vanilla.freshdesk.com/a/tickets/82642

-I unhid the addendum, moved it to the bottom of the page, hid the textbox that was attached to it with some additional CSS, and asked the devs to see if this was a custom service: https://vanilla.freshdesk.com/a/tickets/82583

-Corresponds to the above issue; moved it over to Mila's queue and pinged her in it: https://vanilla.freshdesk.com/a/tickets/81696

-Closed after verifying CSM is aware: https://github.com/vanilla/support/issues/2594

-Updated client: https://vanilla.freshdesk.com/a/tickets/82168

-Asked for a link to their site again. Determined it was OSS and referred them to the open forum: https://vanilla.freshdesk.com/a/tickets/82213

-Couldn't figure out what was done, but it sounds like Andrew made some progress; didn't see any progress in the client-side ticket; asked for an update: https://vanilla.freshdesk.com/a/tickets/82717

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/82357

-Added a quick summary of my FD->GH linker progress in Bamboo.

-Nothing pressing in SuccessTeam.

-Tested and notified devs that it wasn't fixed: https://github.com/vanilla/support/issues/3037

-Asked for clarification from Dani: https://github.com/vanilla/support/issues/3050

-Tested, updated the client, & closed: https://vanilla.freshdesk.com/a/tickets/82603

-Updated CSM: https://github.com/vanilla/support/issues/3054

-Added another client to the list: https://github.com/vanilla/vanilla/issues/10487

-Wrote out some quick CSS to hide the secondary category info: https://vanilla.freshdesk.com/a/tickets/82898

-Investigated & Filed: https://vanilla.freshdesk.com/a/tickets/82993

-Tested a bunch of random hub sites, but couldn't find one with elastic search. Reopened the issue asking the devs: https://vanilla.freshdesk.com/a/tickets/80756

-Teted and filed chore to update the error message: https://vanilla.freshdesk.com/a/tickets/81468

-Did some testing which turned out some very bizarre results: https://vanilla.freshdesk.com/a/tickets/82737

-Went through their site, tried a few ways to fix their images, but the best way would be to have them reupload them to their servers. Told the client as much and asked if we could help with improvements: https://vanilla.freshdesk.com/a/tickets/82769

-Theorized a bit, but decided I didn't have enough info to see if I was right; asked the devs for advice: https://vanilla.freshdesk.com/a/tickets/83225

-Tested locally, browser, and browserstack; noted observations and asked CSM for software versions: https://vanilla.freshdesk.com/a/tickets/83243

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/82737

-Added some info to the issue: https://github.com/vanilla/support/issues/3108

-Tested on some iPads through BrowserStack, but couldn't reproduce: https://vanilla.freshdesk.com/a/tickets/83441

-Gave Tara admin access and referred her to /entry/password: https://vanilla.freshdesk.com/a/tickets/83461

-Did some more testing, discovered Articles aren't including the body in the search and added this to the 2 month-old issue along the same lines: https://vanilla.freshdesk.com/a/tickets/83452

-Finished my assessment.

-Asked the CSMs to take a look at an Oracle ticket and ask the client something simple: https://vanilla.freshdesk.com/a/tickets/82790

-Spoke with Andrew, found out he is conversing with their dev in another ticket; linked them and made notes: https://vanilla.freshdesk.com/a/tickets/81327

-Notified the client of the changes the devs have made: https://vanilla.freshdesk.com/a/tickets/82168

-Updated FD tickets as needed.

-Updated the devs: https://vanilla.freshdesk.com/a/tickets/81525

-Asked the client for some info since they didn't actually provide a problem: https://vanilla.freshdesk.com/a/tickets/83646

-Nothing pressing in SuccessTeam

-Quick update: https://github.com/vanilla/support/issues/3108

-Updated GH statuses as necessary.

-Looks like this Oracle ticket isn't being monitored; asked #successteam to forward the info for me: https://vanilla.freshdesk.com/a/tickets/82993

-Investigated and Filed; updated with new client info and notified devs: https://vanilla.freshdesk.com/a/tickets/83848

-Asked some specifics from the client to get down to brass tax: https://vanilla.freshdesk.com/a/tickets/82966

-Updated the client with the patch timeline: https://vanilla.freshdesk.com/a/tickets/82025

-Investigated, but ended up with conflicting data; asked for a second set of eyes: https://vanilla.freshdesk.com/a/tickets/83827

-Investigated, but couldn't find anything since we can't use their staging SSO; asked the client for some info: https://vanilla.freshdesk.com/a/tickets/83839

-Updated GH with the link and notified the client not to delete the invite: https://vanilla.freshdesk.com/a/tickets/84357

-Asked some follow-up questions: https://vanilla.freshdesk.com/a/tickets/82195

-Investigated, made some notes, and asked for some info from client: https://vanilla.freshdesk.com/a/tickets/84337

-Filed merge request: https://vanilla.freshdesk.com/a/tickets/84338

-Not sure what feature the CSM is talking about, but I recommended a similar feature that might work for the client: https://vanilla.freshdesk.com/a/tickets/84356

-Searched everywhere for this issue, but the closest thing I could find was 6 months old; relayed back to the client to get confirmation: https://vanilla.freshdesk.com/a/tickets/84536

-The issue is still there, reopened the issue explaining the current problem: https://vanilla.freshdesk.com/a/tickets/78084

-Updated the Translation in Transifex: https://vanilla.freshdesk.com/a/tickets/84226

-Re-opened the issue recommending a better redirect option: https://vanilla.freshdesk.com/a/tickets/84537

-Answered Sheena's email question: https://vanilla.freshdesk.com/a/tickets/84543

-Nothing in SuccessTeam

-Filed services issue: https://vanilla.freshdesk.com/a/tickets/84356

-Tested to confirm, closed issue, and notified CSM: https://vanilla.freshdesk.com/a/tickets/78647

-Updated Client: https://vanilla.freshdesk.com/a/tickets/84337

-Updated FD and GH as needed.

-Asked for a compromise: https://github.com/vanilla/support/issues/2586