Mike's Nightly Updates
Comments
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-Asked for the specifics. A bunch of testing using the client's video link turned up only failures; preparing some tests to figure out a workaround. Considering the client's video security concerns I recommended YouTube and Vimeo. Client is now using Vimeo and after some quick testing I explained how to embed the videos: https://vanilla.freshdesk.com/a/tickets/93509
-Ran some tests and everything looks great, reported as much to client and asked if this is still occurring and, if so, for specifics. Ran some tests on the specific discussion the client sent back and there does seem to be something odd about it. Reported my findings in GH issue: https://vanilla.freshdesk.com/a/tickets/93274
-Did some testing, but I believe the problem is isolated to spoofing in that the cookies are not being cleared by the spoofer so some of the checks are confused. Notified client and devs: https://vanilla.freshdesk.com/a/tickets/93471
-Told client to contact forum directly: https://vanilla.freshdesk.com/a/tickets/93517
-Pushed config change to prod at 9pmEST. Tested fine and notified client. Turns out all 3 Hubs are only searching Tech node. Tested & Filed: https://vanilla.freshdesk.com/a/tickets/91415
-Upped priority of previous issue for Success and noted Oracle staging is now involved: https://vanilla.freshdesk.com/a/tickets/93518
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-Trying to diagnose a bizarre user issue; I think she's not logging in properly: https://vanilla.freshdesk.com/a/tickets/93619
-Quick observation on API output change: https://vanilla.freshdesk.com/a/tickets/91400
-Ran numerous tests on the API and the cookies to try and track it down, but I can't confirm without further info from the client. Requested info: https://vanilla.freshdesk.com/a/tickets/93471
-Appears to still be occurring. Tested and reopened GH issue: https://vanilla.freshdesk.com/a/tickets/91155
-Asked client for specifics and pinged shauna for some hopefully quick answers on her old client: https://vanilla.freshdesk.com/a/tickets/92141
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-Confirmed resolved with client: https://vanilla.freshdesk.com/a/tickets/92141
-Tested fine, temp issue: https://vanilla.freshdesk.com/a/tickets/93682
-Asked devs to backport since it's past due: https://github.com/vanilla/vanilla-cloud/pull/2426
-Filed profile merge request: https://vanilla.freshdesk.com/a/tickets/93684
-Notified client of resolution: https://vanilla.freshdesk.com/a/tickets/90464
-Explained the situation and apologized to the client: https://vanilla.freshdesk.com/a/tickets/91882
-Updated status: https://vanilla.freshdesk.com/a/tickets/91441
-Chcked sites and updated GH: https://github.com/vanilla/support/issues/3957
-Studied their other pocket full of JS and it seems like a simple API AJAX query. Gave elize all the info I have and she's gonna take over: https://vanilla.freshdesk.com/a/tickets/93471
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-Upped priority on GH issue due to long wait and recently learning it is affecting multiple nodes: https://github.com/vanilla/support/issues/3895
-Delved into the problem and it seems permissions are working as they should; discovered the lack of permissions, checked Event Log and it seems the roles aren't being imported from the SAML: https://vanilla.freshdesk.com/a/tickets/93746
-Quick explanation that we don't give bug fix ETAs: https://vanilla.freshdesk.com/a/tickets/93716
-Added some notes on how SSO traditionally works, but it seems like there is more custom work I don't understand. Leaving for PK: https://vanilla.freshdesk.com/a/tickets/93750
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-Added additonal related info: https://github.com/vanilla/support/issues/3965
-Updated client and closed: https://vanilla.freshdesk.com/a/tickets/91400
-Tested a few RSS feeds on my site and can't get it to work. Doesn't look like the patch was deployed either; confirming with devs: https://vanilla.freshdesk.com/a/tickets/93686
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-Applied changes to upload file extensions: https://vanilla.freshdesk.com/a/tickets/94110
-Worked out some CSS that should work to solve their problem and asked about the specifics of what changed: https://vanilla.freshdesk.com/a/tickets/94092
-Thinking this is probably an issue with the user's specific setup; asked some questions to help confirm: https://vanilla.freshdesk.com/a/tickets/94091
-Did a bunch of testing and tried to find a way to make the translation work, but to be proper it seems we need to expand the strings in Transifex. Filed: https://vanilla.freshdesk.com/a/tickets/94095
-Continued some testing and reported updates to GH: https://vanilla.freshdesk.com/a/tickets/93691
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-Notified the client of our current findings: https://vanilla.freshdesk.com/a/tickets/93973
-OSS help request; gave him as many recommendations as I could think of: https://vanilla.freshdesk.com/a/tickets/94182
-Updated config to remove a few uploadable file types: https://vanilla.freshdesk.com/a/tickets/94189
-Did a bunch of testing and searching; noted down my findings. Filed: https://vanilla.freshdesk.com/a/tickets/93914
-Checked and seemed to have been correct. Probably just a caching issue on the client's side: https://vanilla.freshdesk.com/a/tickets/94118
-Dug through our docs and I *think* I pieced everything together, but asked cx-talk to confirm/correct: https://vanilla.freshdesk.com/a/tickets/94178
-Answered most of their questions, but forwarded the big one to the devs as I'm still unclear on it: https://vanilla.freshdesk.com/a/tickets/94179
-Scoured GH, the code, and did some internet digging to get enough info to ask the devs why this happened and if it'll happen again: https://vanilla.freshdesk.com/a/tickets/94180
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-Put a new set of eyes on the issue and summed up what needs to be done before we close out the issue: https://vanilla.freshdesk.com/a/tickets/93090
-Updated client: https://vanilla.freshdesk.com/a/tickets/93550
-Checked the file contents to be sure and asked for the export to include the hashed passwords: https://vanilla.freshdesk.com/a/tickets/90059
-Wrote an email to reassure the client we are working on the problem with utmost haste: https://vanilla.freshdesk.com/a/tickets/93716
-Tested and sent over the required CSS: https://vanilla.freshdesk.com/a/tickets/93761
-Could not gain access to their forum, asked for directions. Also noted the tests I wanted to run: https://vanilla.freshdesk.com/a/tickets/94244
-Explained the social media section of the dashboard: https://vanilla.freshdesk.com/a/tickets/94249
-Tested and filed as duplicate of last year's FB connect issue: https://github.com/vanilla/support/issues/4022
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-Attempted several ways of fixing this through proper channels, but eventually decided it was a bug and filed: https://vanilla.freshdesk.com/a/tickets/94283
-Checked on the current status and updated the client: https://vanilla.freshdesk.com/a/tickets/93686
-Dug through the issues/patches and summarised the current situation. Not technically a bug, but asked Shauna to get confirmation and her opinion on how we should approach this for Oracle: https://vanilla.freshdesk.com/a/tickets/93886
-Found the other two issues that are the same problem, combined the info and linked the ticket: https://vanilla.freshdesk.com/a/tickets/94293
-Asked the client to clarify: https://vanilla.freshdesk.com/a/tickets/94216
-Tested fine for me. Asked client to run some tests and report back with some details: https://vanilla.freshdesk.com/a/tickets/94318
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-Ran some tests on Acer's SSO and was able to bypass the issue after clearing cache and cookies. The issue seems to occur for every new acer.com user; did additional testing and asked for some info: https://vanilla.freshdesk.com/a/tickets/94438
-Closed duplicate ticket again. Relayed question to devs: https://vanilla.freshdesk.com/a/tickets/91809
-Tested on their staging site -using a token of the user they sent over last- without problems. Asked for their specific call and calling user: https://vanilla.freshdesk.com/a/tickets/93716
-Asked for permission to include spaces and periods in usernames. Not sure why parentheses were disabled but enabled practically everything after finding their old request and running some tests on my demo site: https://vanilla.freshdesk.com/a/tickets/93761
-Confirmed bug and filed. Notifying in dev-support: https://vanilla.freshdesk.com/a/tickets/94318
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/94417
-It seems a bit extreme to jump to creating redirects for every 404 GA reports; asked some questions to investigate: https://vanilla.freshdesk.com/a/tickets/94435
-Responded to dev comment: https://github.com/vanilla/support/issues/4009
-Updated client and closed: https://vanilla.freshdesk.com/a/tickets/94249
-Updated client on export: https://vanilla.freshdesk.com/a/tickets/90059
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-Changed the config back to use p{P} and re-tested; working properly again. Checked back shortly thereafter and the changes had reverted again. Filed: https://vanilla.freshdesk.com/a/tickets/93761
-Filed as a question to see where this work lies since it's in a strange gray area, dev-wise: https://vanilla.freshdesk.com/a/tickets/90841
-Explained the details of the default notifications and asked for clarification. Disabled rank notifications upon confirmation: https://vanilla.freshdesk.com/a/tickets/94533
-Checked the dev notes in GH and it seems like there is a bug; leaving for them to fix: https://vanilla.freshdesk.com/a/tickets/94438
-Notified dev-support channel in slack. Asked client to check back tomorrow if nothing progresses: https://vanilla.freshdesk.com/a/tickets/94534
-Tested denying a request and it went just fine. Looks like Maxwell's access token is completely missing; possibly simple user error: https://vanilla.freshdesk.com/a/tickets/93716
-Re-tested after backports, but same errors in debug. Noted in GH: https://github.com/vanilla/support/issues/3975
-Re-tested after backports appeared to be deployed, but issue persists on prod. Noted in GH: https://github.com/vanilla/support/issues/4035
-Did some additional testing and noted my findings in the issue: https://github.com/vanilla/support/issues/4010
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-Elize asked a friend who speaks fluent German to confirm that waren is incorrect. From here I proposed a few solutions to the dev team so we can move ahead with the fix: https://github.com/vanilla/support/issues/4009
-Updated the GH Summary after receiving an update from Shauna: https://github.com/vanilla/support/issues/4043
-Verified everything looks good. Noted in FD ticket: https://vanilla.freshdesk.com/a/tickets/94417
-Confirmed fix and notified client: https://vanilla.freshdesk.com/a/tickets/94318
-Asked client if it's alright to update user regex for the entire hub: https://vanilla.freshdesk.com/a/tickets/93761
-Checked up on the issue, but Faten took care of it already: https://vanilla.freshdesk.com/a/tickets/93686
-Tested, filed Ops ticket, and notified client. Ops says it's a bug, filed to GH: https://vanilla.freshdesk.com/a/tickets/90934
-Made the hub change, waited a while, and the changes were still there (I'm being ridiculous, but I figured it was worth it to make sure we don't have this bounce back at us), and then confirmed the changes working. Notified client: https://vanilla.freshdesk.com/a/tickets/93761
-Re-opened GH issue as the images aren't being parsed. I did a little investigating and passed that info along as well: https://github.com/vanilla/support/issues/3975
-Answered question about locking posts; asked for details so we can help with the specifics: https://vanilla.freshdesk.com/a/tickets/94625
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-Subscribed to export, found done, went to notify client, but creds are missing. Asked for an update. Sent along the sftp information to the client: https://vanilla.freshdesk.com/a/tickets/90934
-Checked the dashboard settings and it looks like it should be working; probably CF cached. Cleared site cache, but no changes. Andrew found the category-specific images. Relayed to client with links: https://vanilla.freshdesk.com/a/tickets/94731
-Wrote out a big complex explanation of the best way to do a throrough testing: https://vanilla.freshdesk.com/a/tickets/93090
-Ran through their repro steps, but I'm at a loss; asked PK for some input: https://vanilla.freshdesk.com/a/tickets/94230
-Ran a few tests and answered the theming question: https://vanilla.freshdesk.com/a/tickets/94708
-Seems fine now. Was probably temporary CF caching issue: https://vanilla.freshdesk.com/a/tickets/94722
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/94727
-Tested and notified CSM: https://vanilla.freshdesk.com/a/tickets/94739
-Investigated Reckon's RSS feed after reading rberg's comment and notified client of their missing data: https://vanilla.freshdesk.com/a/tickets/93686
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-Did considerable research and testing to see if anything would affect the ideation counter box directly, but it looks pretty grim. Filing for clarification: https://vanilla.freshdesk.com/a/tickets/94708
-Was not able to reproduce problem and the user has the correct permissions. Asked to try clearing cache and cookies: https://vanilla.freshdesk.com/a/tickets/94856
-Compared the functional demo sites to mine that is showing the issue. Copied over Kaltura's theme, tracked down the offending setting, disabled it and everything tested fine. Disabled on Kaltura's site, notified CSM, and filed to prevent reoccurrence: https://vanilla.freshdesk.com/a/tickets/94722
-Did some quick preliminary testing and noted it: https://vanilla.freshdesk.com/a/tickets/94864
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Linked to export: https://vanilla.freshdesk.com/a/tickets/91458
Notified client that Oracle update is still on for 7pm: https://vanilla.freshdesk.com/a/tickets/94691
Accidentally autoclosed; reopened: https://github.com/vanilla/support/issues/3901
Another autoclosed; reopened: https://github.com/vanilla/support/issues/4015
Quick note about other possibilities: https://vanilla.freshdesk.com/a/tickets/94766
Tested fine. Sent findings to client: https://vanilla.freshdesk.com/a/tickets/94820
Quick note where someone did mention it, but I couldn't find it; I think Andrew might be able to: https://vanilla.freshdesk.com/a/tickets/94844
Tested on my demo site, adjusting the various locales as I went and updated their staging site for client testing: https://vanilla.freshdesk.com/a/tickets/94945
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⦁ Updated and tested config changes: https://vanilla.freshdesk.com/a/tickets/95069
⦁ Created a note for Andrew/Faten to check with Billing tomorrow: https://vanilla.freshdesk.com/a/tickets/95079
⦁ Explained the two easiest approaches to getting the info they want: https://vanilla.freshdesk.com/a/tickets/90657
⦁ Did some quick testing and applied some CSS to hide the additional rank Activity information: https://vanilla.freshdesk.com/a/tickets/95081
⦁ Linked to known issue: https://vanilla.freshdesk.com/a/tickets/95083
⦁ Can't find this happening on the site; asked for details. Asked for clarification: https://vanilla.freshdesk.com/a/tickets/95084
⦁ Notified client that it is their custom code causing the issue. Repeated, more specifically, how the problem is their custom code: https://vanilla.freshdesk.com/a/tickets/95088
⦁ Retested the correct scenario and reproduced. Filed: https://vanilla.freshdesk.com/a/tickets/94820
⦁ Updated client on fix being finished: https://vanilla.freshdesk.com/a/tickets/91637
⦁ Sent over several options that could be utilized in order to get the information they need: https://vanilla.freshdesk.com/a/tickets/90657
⦁ Escalated ticket due to it getting lost for over a month. Notified client of escalation and appreciation of his patience: https://vanilla.freshdesk.com/a/tickets/90841
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⦁ Filed an issue inquiring about our plans for the disappearing Facebook Analytics: https://github.com/vanilla/support/issues/4127
⦁ Filled out the survey
⦁ Sent over an end to end ticket watching worry and possible solution to Cam
⦁ Updated issue with clarification: https://github.com/vanilla/support/issues/4110
⦁ Reiterated Andrew's recommendation along with some general guidelines: https://vanilla.freshdesk.com/a/tickets/95404
⦁ Found and fixed the problem on why they weren't displaying, but there seems to be an issue with the iFrames dropping on their site. Oddly it's working flawlessly after copying their entire site to my demo site. Sent over the info I found, but it's probably due to embedded ads breaking: https://vanilla.freshdesk.com/a/tickets/94864
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⦁ Asked if the devs can take a look at the DB to see if it's some minor data corruptions. Also asked for some clarification from the client: https://vanilla.freshdesk.com/a/tickets/94820
⦁ Tested & Filed missing groups on Success forum: https://vanilla.freshdesk.com/a/tickets/95554
⦁ Responded to Cam's questions on ticket tracking.
⦁ Ran numerous tests and tried several quick fixes without success. Filed: https://vanilla.freshdesk.com/a/tickets/95556
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-Did some research and answered a question for Sheena about having Smartsheet's inactive users converted to member role upon login.
-Found and linked known issue: https://vanilla.freshdesk.com/a/tickets/95751
-Did some testing and made some notes; will probably need to file: https://vanilla.freshdesk.com/a/tickets/95332
-Set overridemobile on coda staging: https://vanilla.freshdesk.com/a/tickets/95762
-Filled out the quarterly survey.
-Sent the correct sftp information: https://vanilla.freshdesk.com/a/tickets/90657
-Updated client on issue status: https://vanilla.freshdesk.com/a/tickets/94820
-Attempted to run some tests, trying to work around Oracle's excessive security precautions but got stuck. Asked Shauna for some input and left other notes: https://vanilla.freshdesk.com/a/tickets/95506
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-Worked with John to investigate a rich editor error. Turned out Rich Editor plugin was disabled and the group description is using the wrong format. Re-enabled, set the posting editors, and filed for the devs to correct the group description format: https://vanilla.freshdesk.com/a/tickets/95817
-Showed John some some ticket workthroughs including filing an issue. Also discussed some random information and finished with the /analytics/query endpoint.
-Received a billing call from icoachacademy and left a note for Andrew to followup in the morning.
-Verified the old export on the server. Discussion with client about more exports and will put in a new request when we hear back that she has retreived the old one: https://vanilla.freshdesk.com/a/tickets/92096
-Sent the client some additional info that Val posted: https://vanilla.freshdesk.com/a/tickets/95563
-Asked for some additional answers and tests to help us diagnose the problem: https://vanilla.freshdesk.com/a/tickets/95579
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-Updated client: https://vanilla.freshdesk.com/a/tickets/90239
-Assisted John in some testing, his message to the client, and with the GH issue: https://vanilla.freshdesk.com/a/tickets/96161
-Entirely too much testing trying to get both images to display: https://vanilla.freshdesk.com/a/tickets/91113
-Ran through some quick WP embed code tutorials and checked some things on Andrew's test WP and wrote out a quick, abstract tutorial on how to set up the UC on WP: https://vanilla.freshdesk.com/a/tickets/93171
-Wrote up a quick walkthrough for using swagger to access the analytics data she needs: https://vanilla.freshdesk.com/a/tickets/94844
-Sent the client some test possibilities relating to negative browser extension and antirvirus interaction: https://vanilla.freshdesk.com/a/tickets/94856
-Tried testing, but we don't have the proper login portal location and the test account he made hasn't been logged in. Asked for assistance from the client(*sigh*): https://vanilla.freshdesk.com/a/tickets/95506
-Did some quick additional testing to answer her question about the CSS: https://vanilla.freshdesk.com/a/tickets/96071
-Tried various tests on Tech and Mosc and everything seems to be a OK. Asked Andrew to take a look: https://vanilla.freshdesk.com/a/tickets/96074
-Explained an approach to do what the client is requesting and added another theory in the notes that might be viable: https://vanilla.freshdesk.com/a/tickets/96089
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-Investigated, finding an open issue from the same client with what appears to be the same problem. Asked the client to hold off on the reinvite for the moment so the devs can check the DB: https://vanilla.freshdesk.com/a/tickets/96368
-Assisted John with his investigation and with his writeup: https://vanilla.freshdesk.com/a/tickets/96329
-Asked dev a followup question: https://github.com/vanilla/support/issues/4065
-Sent out the new export info: https://vanilla.freshdesk.com/a/tickets/92096
-Updated client and closed duplicate ticket: https://vanilla.freshdesk.com/a/tickets/92136
-Asked dev for clarification: https://github.com/vanilla/support/issues/3247
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/94005
-They seem to be having trouble so I sent over exact instructions for what they need to change in Salesforce and where: https://vanilla.freshdesk.com/a/tickets/96066
-I think the client misunderstood; sent out an explanation to clarify the issue and explain other methods we could try if they thought necessary: https://vanilla.freshdesk.com/a/tickets/96153
-Confirmed peristing issue, re-opened the issue, and notified client as such: https://vanilla.freshdesk.com/a/tickets/96159
-Explained the easy fix and a couple more steps to improve quality of life: https://vanilla.freshdesk.com/a/tickets/96234
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-Tested several approaches and found what should work: https://vanilla.freshdesk.com/a/tickets/96469
-All the meetings
-Explained a bit of standard procedure and asked if they had any more info on the previous export: https://vanilla.freshdesk.com/a/tickets/92096
-Discussed the standard practices for utilizing CSS with pockets with John: https://vanilla.freshdesk.com/a/tickets/96456
-Discussed various security risks when using pockets that clients have managed in the past with John.
-Did some investigating and it appears that this script is related to WP embedding. Asked Max if he could find out if they're still embedding as I couldn't get the js file to load on the site organically: https://vanilla.freshdesk.com/a/tickets/95200
-Did a cursory examination and noted my findings: https://vanilla.freshdesk.com/a/tickets/96159
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-Sent the client some diagnostic steps for the user to perform so we can determine if it's user-caused or not: https://vanilla.freshdesk.com/a/tickets/96604
-Updated the client of the deploy date and the additional warning to not use the Author Selector feature in the meantime: https://github.com/vanilla/support/issues/3247
-Sent out the user list export info: https://vanilla.freshdesk.com/a/tickets/90934
-Re-enabled the plugin and tested the profile issue again; unfortunately no change with the profiles: https://vanilla.freshdesk.com/a/tickets/96611
-Setup HL email forwarding and signed up on the OC, completing the IT onboarding packet. Woo!
-Caught up on Release Demos.
-Came up with a couple more ideas for helping FamilySearch with their discussion list project: https://vanilla.freshdesk.com/a/tickets/96089
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-Double-checked the previous translations, updated the missing one, and requested a transifex redeploy for tomorrow: https://vanilla.freshdesk.com/a/tickets/95588
-Assisted John with some tickets he was working on.
-Tested, checked through all the category and role permissions, created new account and discovered the possible security issue. Filed: https://vanilla.freshdesk.com/a/tickets/96699
-Reassured the client that we're aware of the profiles issue and taking care of it: https://vanilla.freshdesk.com/a/tickets/96700
-Re-opened issue asking for clarification; it seems the problematic plugins are ones we developed: https://vanilla.freshdesk.com/a/tickets/96439
-Confirmed problem persists and reopened issue: https://vanilla.freshdesk.com/a/tickets/96549
-Investigated and tried to append to andrew's explanation of the Akismet bot's actions. Asked for approval to test on prod: https://vanilla.freshdesk.com/a/tickets/96585
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-Assisted John with testing possible workarounds: https://vanilla.freshdesk.com/a/tickets/96843-Tested all of the "global.links.colors" and noted their current effects. Asked client which they are using: https://vanilla.freshdesk.com/a/tickets/96555
-Explained that it does appear to be working, but that the old posts need to be moved by the devs; asked for a go ahead: https://vanilla.freshdesk.com/a/tickets/96808
-Relayed the answer from the devs: https://vanilla.freshdesk.com/a/tickets/96802
-Ran several tests and am waiting for my site to update tomorrow to find the results: https://vanilla.freshdesk.com/a/tickets/96831
-Looked for someway to help the client, but I don't think we have any direct access to manipulate support portal accounts: https://vanilla.freshdesk.com/a/tickets/96850
-Discovered the count within the profile is also missing. Filed: https://vanilla.freshdesk.com/a/tickets/96833
-Left a note recommending some tests that I didn't get around to: https://vanilla.freshdesk.com/a/tickets/96585
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-Keeping an eye on the Oracle issue and acting us liasion for the client and ops: https://vanilla.freshdesk.com/a/tickets/96907
-Tested fine and showed the exact steps to change the subcommunity on Tech mobile: https://vanilla.freshdesk.com/a/tickets/93172
-Updated client with fix completion info: https://vanilla.freshdesk.com/a/tickets/96438
-Did a lot of testing trying to replicate the feature without luck, but was able to find the ShareThis plugin on their site after comparing their configs. Enabled and is working: https://vanilla.freshdesk.com/a/tickets/96892
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-Replicated an issue dealing with categories not able to be deleted in the dashboard: https://vanilla.freshdesk.com/a/tickets/96975
-Listed a few more ideas I came up with that could work to create a list of discussions(from a specific category) on their homepage: https://vanilla.freshdesk.com/a/tickets/96089
-Updated #cust-oracle: https://vanilla.freshdesk.com/a/tickets/96900
-Wrote down my opinion on the language conflict as well as some info about similar circumstances Val wrote: https://vanilla.freshdesk.com/a/tickets/96918
-Mostly replicated the duplicate tag problem and filed a couple related questions for the devs: https://vanilla.freshdesk.com/a/tickets/96949
-Tried every test I could think of for replicating their mention list misorder, but found nothing. Filed: https://vanilla.freshdesk.com/a/tickets/96953
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-Meetings
-Updated client that the rank is causing the change and possible fixes: https://vanilla.freshdesk.com/a/tickets/96699
-Assisting John with the workding on his first ProductBoard feature request: https://vanilla.freshdesk.com/a/tickets/96997
-Asked Raphael to confirm if it's overall Akamai firewall or specifically the reverse proxy causing this: https://github.com/vanilla/support/issues/4138
-Caught up on HL videos.
-Told client about the possible Customize Theme page overriding their deploy changes. Asked for a good time to disable to test: https://vanilla.freshdesk.com/a/tickets/96727
-Ran some API queries on the duplicate categories and the names being returned are different. The "duplicate" is actually the top-level category, but it is displaying the incorrect name: https://vanilla.freshdesk.com/a/tickets/97005
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-Testing SSO on Sondermind: https://vanilla.freshdesk.com/a/tickets/97075
-Ran the tests after updating the client and confirmed dev suspicions with the Custom Theme plugin overriding the CSS updates: https://vanilla.freshdesk.com/a/tickets/96727
-Explained the basics of getting analytics data outside of the dashboard: https://vanilla.freshdesk.com/a/tickets/97078
-Quick update to the client that the devs fixed the second locale: https://vanilla.freshdesk.com/a/tickets/97038
-Asked Acer if we could test for the same Custom Theme problem overriding that's occurring to The Knot: https://vanilla.freshdesk.com/a/tickets/97049
-Disabled Acer's Custom Theme in an attempt to replicate the problem TheKnot is having, but no dice; updated the devs: https://vanilla.freshdesk.com/a/tickets/97049
-Quick verification with devs that we can delete the duplicates. He's gonna make a backup on Monday for testing, then we can delete em: https://github.com/vanilla/support/issues/4290
-Updated CSM with dani's change to mention order and updated the Config 101 doc: https://vanilla.freshdesk.com/a/tickets/96953
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