Mike's Nightly Updates
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-DiSC assessment.
-Got my work laptop setup! Woo! 2 years in. xD
-Awaiting access to their google doc: https://vanilla.freshdesk.com/a/tickets/97139
-Assisted John with a confused client: https://vanilla.freshdesk.com/a/tickets/97138
-Couldn't find the section in question in the code, asked the client for clarification: https://vanilla.freshdesk.com/a/tickets/97153
-Ran some tests on their SSO and sent over some questions via the direct ticket: https://vanilla.freshdesk.com/a/tickets/97140
-Updated client that changes and fix are on staging: https://vanilla.freshdesk.com/a/tickets/90878
-Put in my thoughts on the Xamarin export request getting increasingly complex after it's already been sent out: https://vanilla.freshdesk.com/a/tickets/96941
-Asked for new SSO creds since the old ones expired and asked about disabling her account temporarily again: https://vanilla.freshdesk.com/a/tickets/97075
-Tested and filed the square avatars using Leaderboard (Grid) widget: https://vanilla.freshdesk.com/a/tickets/97127
-Came up with a few options that should work to fix/bypass the domain blocking email issue. Asked ops to confirm my backup plan: https://vanilla.freshdesk.com/a/tickets/97148
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-Made a big ol list of changes I need done to my new laptop.
-Meeting with Meredith about payroll.
-Assisted John with some tricky testing for Oracle's non-functioning pocket: https://vanilla.freshdesk.com/a/tickets/97220
-Created a new instance of the same export request since sondermind missed the expiration: https://vanilla.freshdesk.com/a/tickets/96207
-Explained the current possibilities with the built-in Pocket features to add a widget to the Post page: https://vanilla.freshdesk.com/a/tickets/97245
-Couldn't replicate Cloudflare issue, escalated to Ops at Tim's behest: https://vanilla.freshdesk.com/a/tickets/97244
-Updated client with Resolved status issue resolution: https://vanilla.freshdesk.com/a/tickets/90378
-Started diagnostic of oracle dev/stg SSO inaccessibility; contacted ops-emergency. Tim said it's good for now and they'll continue investigating tomorrow: https://vanilla.freshdesk.com/a/tickets/97243
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-Discussed feature implementation possibilities with the team and added Val's info to try testing the width/height adjustments: https://vanilla.freshdesk.com/a/tickets/97296
-Relayed Tim's message and asked some additional questions pertaining to their email providers: https://vanilla.freshdesk.com/a/tickets/97148
-Setup an agenda tracker for my meeting notes.
-Relayed the deployed connection issues fix to oracle: https://vanilla.freshdesk.com/a/tickets/97243
-Sent out the new export info: https://vanilla.freshdesk.com/a/tickets/96207
-Updated gofundme with dev findings of temporary datacenter blip: https://vanilla.freshdesk.com/a/tickets/97244
-Way too much security training.
-Added a quick note along the lines of impossible to know where their SQL query is going wrong without knowing the DB structure: https://vanilla.freshdesk.com/a/tickets/96941
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-Couple of meetings.
-Searched the locales, docs, and GH without a trace of the link. Andrew did the same. Asked the client for their use-case in case we can make a workaround or need to contact the devs: https://vanilla.freshdesk.com/a/tickets/97363
-Assisted a bit with training John on Transifex.
-Asked some followup questions; comments should not generate tagging errors: https://vanilla.freshdesk.com/a/tickets/97370
-Confirmed issue has only been partially fixed; reopened issue: https://vanilla.freshdesk.com/a/tickets/90378
-Back and forth with fsecure about their issue; turns out the Custom Theme plugin should be disabled for modern self-deploy setups. Disabled the plugin, waiting for a re-deploy: https://vanilla.freshdesk.com/a/tickets/97371
-Constructed and test a couple analytics queries, giving the client 1 and instructing on the changes for the other in order to assist the client in learning the build process: https://vanilla.freshdesk.com/a/tickets/97179
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A bit from Friday mixed in here as well:
-Assisted John with some gsuite spam filtering ideas: https://vanilla.freshdesk.com/a/tickets/97411
-Relayed the confirmed info and next steps for pushing their theme fix to prod: https://vanilla.freshdesk.com/a/tickets/90378
-Relayed question from ops, asking if the request made it through their reverse proxy: https://vanilla.freshdesk.com/a/tickets/95528
-Notified Adrian of the fix backport to 2021.010, but couldn't find the opentext FD ticket Andrew reported. Andrew, do you know where that is: https://github.com/vanilla/support/issues/4139
-Filed issue to have devs fix the group description: https://vanilla.freshdesk.com/a/tickets/97418
-Relayed dev response for updating the ASUS country flag plugin: https://vanilla.freshdesk.com/a/tickets/97168
-Checked out their login settings, ran a test on their SSO, and answered their question on alternative possibilities: https://vanilla.freshdesk.com/a/tickets/97464
-Tested and explained the caching behavior for the homepage since the Maintenance page wasn't being displayed: https://vanilla.freshdesk.com/a/tickets/97465
-Checked all the Partner node sites and verified working as intended; asked about specifics and if Oracle would like to customize the mobile theme: https://vanilla.freshdesk.com/a/tickets/93172
-Asked rberg for an explanation of why oracle has different ideation statuses than everyone else when they shouldn't be able to change them: https://vanilla.freshdesk.com/a/tickets/96733
-Offered to get on a call with T&W and started a list notes for said meeting: https://vanilla.freshdesk.com/a/tickets/97289
-Wrote out a long list of possible issues that are isolated to their computer as well as asked a couple followup questions: https://vanilla.freshdesk.com/a/tickets/97461
-Updated the devs with Asus's DB questions: https://vanilla.freshdesk.com/a/tickets/97168
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-Asked CSM for details: https://vanilla.freshdesk.com/a/tickets/97564
-Created a new section in The Danger Room
-Tested and filed an issue where the edit menu is not accessible from the theme preview-cards, preventing clients from editing non-live themes: https://vanilla.freshdesk.com/a/tickets/97572
-Updated client with devs' decision on CustomTheme with built themes, sent link to dev docs, and asked for specifics: https://vanilla.freshdesk.com/a/tickets/96727
-Tested and reported confirmed fix for all UI alignment issues: https://vanilla.freshdesk.com/a/tickets/95327
-Fixed weird linking setup and set back to waiting on customer until the devs can finish the long-term fix for oracle's 504s: https://vanilla.freshdesk.com/a/tickets/96900
-Verified new example of MFP's spam flag failure from client and relayed to devs: https://vanilla.freshdesk.com/a/tickets/97135
-Spoke with Khadija and sent over some availability times, requesting confirmation, cause that's what you do right? You always confirm the time of a call before starting one, right? Also corrected their Trusted Domains: https://vanilla.freshdesk.com/a/tickets/97289
-Tested every possible combination to figure out where the query isn't going right, but my current belief is that the Active Users display in the dashboard is actually fairly complex and not easily solved by a single query from the API: https://vanilla.freshdesk.com/a/tickets/97179
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-Had a call with their developer. We fixed a couple issues and identified a big one that we should be bypassing now, but we're receiving a generic error. Filed for the devs. Turned out the issue was basically the same problem but a bit more extensive; client solved and I am updating the docs with related info: https://vanilla.freshdesk.com/a/tickets/97289
-Enabled Event Logger and enabled Vanilla.SSO.Debug for them: https://vanilla.freshdesk.com/a/tickets/97635
-Answered a question about reactions and linked the doc: https://vanilla.freshdesk.com/a/tickets/97638
-Asked for some confirmation; possible user-error or simple visual error: https://vanilla.freshdesk.com/a/tickets/97639
-Closed out: https://github.com/vanilla/support/issues/3714
-Asked client on their preferred next steps for adjusting the hub synced plugin: https://vanilla.freshdesk.com/a/tickets/92122
-Tested & Filed an issue where the Tile Layout of the BestOf page isn't loading consistently, or sometimes at all. List layout is a good workaround: https://github.com/vanilla/support/issues/4368
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-A few meetings.
-Explained the warnings system and why the user in question is not currently banned: https://vanilla.freshdesk.com/a/tickets/97699
-Asked client's quick followup question, reopening the issue: https://vanilla.freshdesk.com/a/tickets/84794
-Updated client with fix resolution and deploy version: https://vanilla.freshdesk.com/a/tickets/94960
-Enabled the KB plugin for both of their sites, created a FD company for RealVision, and sent the ticket over to Isabelle to make sure they're supposed to have the KB: https://vanilla.freshdesk.com/a/tickets/97701
-Updated client of fix for an API problem where users could not be pulled if there name had been changed: https://vanilla.freshdesk.com/a/tickets/95504
-Created a quick plan of action for the client to take in order to progress the investigation of the SF error page: https://vanilla.freshdesk.com/a/tickets/97288
-Corrected the syntax error within their API request: https://vanilla.freshdesk.com/a/tickets/97590
-Ran some tests on the API using that parentCategoryCode, but it seems fine now; asked client to confirm: https://vanilla.freshdesk.com/a/tickets/97669
-Worked on a bit more of my security training
-Re-opened issue asking if the fix had already been deployed or if this new italics problem will be resolved with a later deploy: https://vanilla.freshdesk.com/a/tickets/96480
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-Filed a question about customer code for the devs: https://vanilla.freshdesk.com/a/tickets/97759
-Corrected the previous miscommunication of the fix being deployed: https://vanilla.freshdesk.com/a/tickets/96480
-Reported current status and asked Rhys if he though it needed to be more urgent: https://vanilla.freshdesk.com/a/tickets/97357
-Began investigating what seems to be an SSO issue with the Champions forum for perfectworld; asked the user we're talking to for the CM they were involved with: https://vanilla.freshdesk.com/a/tickets/97694
-Did a quick hunt on the OSS forum and found what appears to be a big no; left for Andrew in case he knows, but I can file it later if not: https://vanilla.freshdesk.com/a/tickets/97720
-Started investigating SEI Capella's user avatar issue: https://vanilla.freshdesk.com/a/tickets/97756
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-Assisted John with some additional diagnosing on the iRacing Role filtering, but eventually ran out of ideas; he's filing: https://vanilla.freshdesk.com/a/tickets/97696
-Finally finished the security training.
-Sent out an email explaining we can't disable emails on a per-category basis, but we may be able to make something work with more details: https://vanilla.freshdesk.com/a/tickets/97879
-Notified the user that we don't have Groups notifications setup at the moment, but it is coming later this year: https://vanilla.freshdesk.com/a/tickets/97888
-Asked for more details on which reporting system they're having trouble with. Explained some alternative approaches to dealing with negative reactions. Created child ticket and linked to main GH issue: https://vanilla.freshdesk.com/a/tickets/97889
-Answered a question about badge images and listed some alternatives to re-sending email confirmations: https://vanilla.freshdesk.com/a/tickets/97895
-Explained the UniqueID required error for FB connect. Replicated issue on client's site, reconfigured on my site, and was able to connect just fine. Asked some questions so we can get a better idea of their FB dev settings: https://vanilla.freshdesk.com/a/tickets/97896
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-Relayed dev's renderbanner format: https://vanilla.freshdesk.com/a/tickets/97759
-Updated client on patch completion for theme dropdown menu; tested and problem is still there; doesn't look like it's going to be backported: https://vanilla.freshdesk.com/a/tickets/97572
-Client decided against making any changes that would affect the hub; closed issue: https://vanilla.freshdesk.com/a/tickets/92122
-Got a call from MCOC, answered some questions about converting from their old custom theme to Foundation. He was also curious about subscription/billing information; of course I told him that we could get him that info after verifying his identity, but he's going to wait to get the info from the previous community manager. He seems legitimate, but thought it worth mentioning.
-Quickly investigated and found and linked the old issue with amazon storage where it wasn't uploaded properly: https://vanilla.freshdesk.com/a/tickets/97961
-Prelim investigation: toggling off and back on had no effect; settings look fine: https://vanilla.freshdesk.com/a/tickets/97959
-Re-tested all of the previous issues and reproduced only the one with the email invites disappearing en mass; closed the old issue and filed a new, very comprehensive, one as High priority. Also updated the client: https://vanilla.freshdesk.com/a/tickets/93886
-Tara seems to have missed the question about pushing the title fix to prod; re-asked. Relayed confirmation to devs: https://vanilla.freshdesk.com/a/tickets/95096
-Tested the idea statuses on mosc-staging and found a similar, but oddly different issue; attached to initial GH issue: https://vanilla.freshdesk.com/a/tickets/96752
-Proposed the idea that this tag issue might be related to Oracle's other tag issue and updated client: https://vanilla.freshdesk.com/a/tickets/97162
-Created another analytics query that confirmed my previous results. Either the dashboard values are inaccurate or I'm missing something very important: https://vanilla.freshdesk.com/a/tickets/97179
-Updated all of the Niantic servers to have a maximum of 10 tags, Also asked Kyle if I missed any...I don't *think* there's a PokeGo forum: https://vanilla.freshdesk.com/a/tickets/97370
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-Sent out sftp info to oracle: https://vanilla.freshdesk.com/a/tickets/97645
-Received a call from Kabam about the new mcoc theme they're starting on using Foundation. After explaining the available options it was very clear their new dev wants to use self-dev, so I recommended him to ask his kabam contact to contact us about setting it up. Also messaged Sheena and explained the situation; she is going to send out the self-dev information tomorrow. Cruz called and I let him know sheena will contact him. Attempted to get the CSS to work as well, but there is some sort of issue;
-Updated devs with changes that need to be made according to asus: https://vanilla.freshdesk.com/a/tickets/90841
-Notified client of no update on the Oracle API member count issue: https://vanilla.freshdesk.com/a/tickets/97711
-Sent out a user export to ccctech: https://vanilla.freshdesk.com/a/tickets/98028
-Tested the #Latest functionality to make sure it was still working properly in Foundation and notified the client as such. I created an example on their test site so they could easily test and let us know if it's still working for them: https://vanilla.freshdesk.com/a/tickets/97853
-Oracle is planning to develop an API widget in order to get leaderboard carousels; pinged Val to see if we're planning on doing that soon since 011 released carousels for Featured Categories: https://vanilla.freshdesk.com/a/tickets/97924
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-Reproduced the issue where group announcements can't be deleted directly, but found a workaround where dismissing first then deleting is possible. Needs more testing, will file later: https://vanilla.freshdesk.com/a/tickets/98088
-Re-worded question for the devs as they seemed to have missed the small print: https://vanilla.freshdesk.com/a/tickets/97759
-Found an issue PK created for the same client about the #latest feature; did some additional testing, added some things from a previous discussion I remembered from a while back, and linked a doc Shauna created a few months ago to the issue: https://vanilla.freshdesk.com/a/tickets/97853
-Added a comment to the roadmap issue asking if carousels will be added to other widgets as well: https://vanilla.freshdesk.com/a/tickets/97924
-Tested quite a few variations of regex to see if there was an easy way to remove the @ symbol, but couldn't get anything to work: https://vanilla.freshdesk.com/a/tickets/97979
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-Read over the issue at John's request. Adam explicitly states this is a bug that needs to be fixed so I updated the domain and type tags while removing awaiting feedback: https://github.com/vanilla/support/issues/4390
-Came up with a temporary solution for smartsheet's custom Featured Category setup to hide unwanted categories: https://github.com/vanilla/support/issues/4388
-Closed out the oracle api ticket where they haven't responded to our requests in over a month; notified the client as well: https://vanilla.freshdesk.com/a/tickets/88928
-Closed and notified Oracle of fix to Badge Title issue: https://vanilla.freshdesk.com/a/tickets/94804
-Asked Val about the last 2 release demos; they aren't on the google shared drive.
-Notified Asus that the mod list changes were made and pushed to prod: https://vanilla.freshdesk.com/a/tickets/90841
-Relayed dev info and closed: https://vanilla.freshdesk.com/a/tickets/97759
-Removed an Awaiting Feedback tag from an issue with a question not targeted to Support/CSMs: https://github.com/vanilla/support/issues/4416
-Linked to previous ticket with suggested search displaying behind UI: https://vanilla.freshdesk.com/a/tickets/98135
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-Interview with Shannon today and stuck around for the support meeting.
-SuccessTeam meeting.
-Finished setting up my laptop except for the Hosts file changes; haven't heard from IT on that yet.
-Pulled the list of deploys from cust-oracle and they all seem to have been executed by oracle employees. Asked shauna for her input: https://vanilla.freshdesk.com/a/tickets/98212
-Watched the latest Employee Weekly Video from Kevin Boyce.
-Looked into OT's Comment button issue and after a while found an out of date config setting that might be the culprit, or at least a trail to it; forwarded to the devs: https://vanilla.freshdesk.com/a/tickets/96687
-Continued investigating, but couldn't confirm anything. Asked for details from client that we can't get before we should pass this to the devs: https://vanilla.freshdesk.com/a/tickets/97756
-Caught up on the 010 and 011 Release Demos/Sprint.
-Hunted down a couple months old ticket and sent FamilySearch info on the Discussions Widget that does exactly what they were looking for a : https://vanilla.freshdesk.com/a/tickets/96089
-Commented on PB trying to find out if the Leaderboard(Grid) widget is getting carousels as well; Val mentioned the tile widgets getting it in the 010 sprint so I'm optimistic: https://vanilla.freshdesk.com/a/tickets/97924
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-Relayed the problem with Oracle's theme to them so they can fix the Events link highlight: https://vanilla.freshdesk.com/a/tickets/95448
-Client had already been sent full export. Resolved: https://vanilla.freshdesk.com/a/tickets/90934
-Tested on staging and prod; could not reproduce the external announce page. Asked CSM to confirm with client: https://vanilla.freshdesk.com/a/tickets/93237
-Asked for Shauna to take a look; I believe all pull requests are supposed to go through CSMs: https://vanilla.freshdesk.com/a/tickets/98463
-Ran several tests and confirmed the "unable to delete announced posts in groups" issue is chrome-specific: https://github.com/vanilla/support/issues/4424
-Removed "Status: Awaiting Feedback" tag and explained that it's only used for contacting support/CSMs: https://github.com/vanilla/support/issues/4405
-Relayed information from devs: https://vanilla.freshdesk.com/a/tickets/97278
-Removed Awaiting Feedback tag since it was waiting on a dev response: https://github.com/vanilla/support/issues/4313
-Asked Oracle if we could go ahead and proceed with making changes to their tags on MOSC Staging: https://github.com/vanilla/support/issues/4267
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-Re-tested the variables and was able to get them to work as intended; relayed the working information to the client: https://vanilla.freshdesk.com/a/tickets/98338
-Assisted with the Qualtrics custom domain change over; everything went smoothly. Asked Max to confirm their email is working properly after the whitelisting change: https://github.com/vanilla/support/issues/4480
-Ran several tests on smartsheet prod again, but I cannot reproduce in chrome or firefox. Asked sheena to confirm if it's only happening on mac: https://vanilla.freshdesk.com/a/tickets/93237
-Relayed question to devs, reopening issue, and told client as much: https://vanilla.freshdesk.com/a/tickets/95448
-Ran a bunch of new API queries and compared them with the dashboard analytics data. Asked Todd why the numbers vary so drastically and left a note for us so we don't just send more random queries at the client without testing them: https://vanilla.freshdesk.com/a/tickets/97179
-Asked PK to contact the client and notified the client the same: https://vanilla.freshdesk.com/a/tickets/97624
-Did some testing for RH's issue with wanting to change avatars but not edit profiles. Wrote up my report and recommendation in the issue: https://github.com/vanilla/support/issues/4477
-Did some hunting and it looks like the Groups notifications feature was recently bumped from the 2021 roadmap; notified the client: https://vanilla.freshdesk.com/a/tickets/98526
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-Tested the pockets after Raphael pushed, seem good to me, and asked client if there were any remaining issues: https://vanilla.freshdesk.com/a/tickets/98597
-Monitored the deploys until OT went live, tested their pockets, and everything looks good. Notified client and csm as such: https://vanilla.freshdesk.com/a/tickets/98532
-Answered a question about rich embeds and left the other question for later; it'll require some testing. https://vanilla.freshdesk.com/a/tickets/98602
-Was able to get F-Secure reverted to 010 since they were behind in deploys and it broke their custom widgets. Also learned that we are planning a better set of deploy tools, but it's currently set for Q4: https://vanilla.freshdesk.com/a/tickets/98604
-Closed out issue and relayed dev answer about theming variable changes to oracle: https://vanilla.freshdesk.com/a/tickets/95448
-Added some additional notes about my testing on the undeletable announcements issue: https://github.com/vanilla/support/issues/4424#issuecomment-862396134
-Did some testing and hunting and tracked down the issue to a class "UserDetails" that we change via permissions that the client is also using; asked the devs to confirm if it's just a weird coincidence or if they need to use that class: https://github.com/vanilla/support/issues/4465
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-Still reproducing on my demo site; asked Ryan about patching the category move to double-check the category tree: https://github.com/vanilla/support/issues/4289
-Relayed DB fix from devs and closed the tickets: https://vanilla.freshdesk.com/a/tickets/97711
-Relayed the permanent workaround adding a bit more logic to their pockets to prevent the duplicate posts: https://vanilla.freshdesk.com/a/tickets/96439
-Relayed info on the user.uuid field and sent over the updated query that tested much closer to home; though it's hard to say exactly which analytics data it correlates best to: https://vanilla.freshdesk.com/a/tickets/97179
-Updated client with release date for showing wrong person's reactions bug and asked for details if their other issue continued: https://vanilla.freshdesk.com/a/tickets/97598
-Updated CSM with changes being made and probable release version. Closed: https://vanilla.freshdesk.com/a/tickets/98386
-Started investigating the problem and ended up on one of two theories that I've noted in the ticket; either hidden custom code or more likely a broken Mod Message: https://vanilla.freshdesk.com/a/tickets/97530
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-Found the user's new, incorrect account and recommended them to use the old one and linked to the password reset page: https://vanilla.freshdesk.com/a/tickets/98897
-Assisted with a bit of CSS work for a problem Faten was working on trying to remove conversation errors.
-Tested out the available access during Maintenance Mode to ensure we were sending the proper info to Coda. Also disabled maintenance mode at the requested time and tested the site working properly: https://vanilla.freshdesk.com/a/tickets/98408
-Updated Coda's config to override the default mobile theme with their custom theme; tested and it looks good: https://vanilla.freshdesk.com/a/tickets/95762
-Explained how the Promoted Content Module actually works and gave a possible alternative approach; waiting for their response: https://vanilla.freshdesk.com/a/tickets/98899
-Explained to Oracle the problem occurring and the manual counts fix we are building to correct their categories not being deletable problem. Also asked Dani to confirm normal release or not: https://vanilla.freshdesk.com/a/tickets/96975
-Explained the situation I encountered with Cruz and KABAM to Sheena from my conversations with Cruz and his associate.
-Asked Dani and Shauna if utility update would be alright to run on an oracle prod site: https://github.com/vanilla/support/issues/4289
-Notified Rhys of upcoming fix release and resolved: https://vanilla.freshdesk.com/a/tickets/97357
-Updated client with fix release info for comment buttons when logged out and suggested long-term recommendations of removing their customizations: https://vanilla.freshdesk.com/a/tickets/96687
-Did some preliminary testing trying to figure out the cause of the edit discussion within groups asking for a category, but nothing is jumping out at me; left some notes: https://vanilla.freshdesk.com/a/tickets/98969
-Filed the IBM issue where they're receiving an EKM error trying to access the node: https://vanilla.freshdesk.com/a/tickets/98940
-Tested and filed an issue where pockets with location Home are showing up on the leaving page: https://vanilla.freshdesk.com/a/tickets/98971
-Did considerable testing on the different link color variables as they applied to the various pages and layouts and did discover some inconsistencies with the TableLayout...as well as what appears to be still broken variables. Filed: https://vanilla.freshdesk.com/a/tickets/96555
-Notified client of upcoming fix release for using APIv2 with subcommunities in the URL: https://vanilla.freshdesk.com/a/tickets/80878
-Updated CSM about the fix for ScrabbleGo's infinite embed frame and resolved: https://vanilla.freshdesk.com/a/tickets/98422
-Notified FamilySearch and Rhys of fix for the overlapping UI with quick search bug: https://vanilla.freshdesk.com/a/tickets/90307
-Did some quick tests on my demo site and the subcom specific themes seem to be working fine. Asked for the client to try deleting and reuploading, and if that doesn't work to send us the image: https://vanilla.freshdesk.com/a/tickets/99039
-Couldn't find the original ticket nanit mentioned, but asked for the ticket number and/or the recording of the problem they mentioned: https://vanilla.freshdesk.com/a/tickets/98991
-Internal ticket without a parent. Resolved: https://vanilla.freshdesk.com/a/tickets/86335
-Notified CSM of patch for missing titles on an analytics query and Resolved: https://vanilla.freshdesk.com/a/tickets/87531
-Spoke with Cruz again (Kabam's theme contractor) and in order to figure out where these issues he's running into specifically are(or disprove them), he is going to construct an email with a list of problems and send them to support.
-Started up the Utility Update which seems to have fixed one of the reported categories, but the other is still missing the Delete option. Set to Needs Testing so we can circle back around to it after we can be sure the execution has finished(no idea how long it could take): https://vanilla.freshdesk.com/a/tickets/96975
-Previously notified client. Since Olivier closed the GH in favor of a cloud issue I've Closed out the FD tickets: https://vanilla.freshdesk.com/a/tickets/96949
-Notified MFP of upcoming patch for their inability to delete announcements. Resolved: https://vanilla.freshdesk.com/a/tickets/98088
-Increased priority, tagged, and moved over to the Vanilla Security box assigned to Paul: https://vanilla.freshdesk.com/a/tickets/99004
-Closed out duplicate ticket from Oracle; I replied to the original earlier today: https://vanilla.freshdesk.com/a/tickets/98913
-Explained the new capabilities of the discussion lists and the widget; specifically, how to setup sorting. Noticed it was hidden on zentalk so I unhid it and confirmed that it does work properly; relayed all this info to Asus: https://vanilla.freshdesk.com/a/tickets/98918
-Asked the devs to confirm the origination of the problematic customizations for OT: https://vanilla.freshdesk.com/a/tickets/96687
-Went through the First Response Due tickets and prioritized as needed.
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-Assisted John in qualifying the problem with pockets not being able to handle over 65KB of text: https://vanilla.freshdesk.com/a/tickets/98879
-Updated client that we haven't made the changes to staging yet and upped the issue priority: https://vanilla.freshdesk.com/a/tickets/96733
-Ran utility update again, but the one category is still showing category counts. Reported to Dani just in case, but I figure we'll just wait until the counts page is updated: https://vanilla.freshdesk.com/a/tickets/96975
-Explained the issue with comments specifically on profiles not showing the code differentiation properly to the devs and let the clients know we'll get back to them: https://vanilla.freshdesk.com/a/tickets/97307
-Did some investigating and it appears that the whole section they're talking about is custom built and NOT a pocket/widget, therefore the theme variables will not work. Recommended using a widget and gave a simple solution if they decide not to: https://vanilla.freshdesk.com/a/tickets/97719
-Asked for clarification on "community statics": https://vanilla.freshdesk.com/a/tickets/99119
-Updated the priority and added the GH handles the client supplied to the Ops ticket: https://vanilla.freshdesk.com/a/tickets/98631
-I don't believe we have pre-built functionality for adding SiteTotals to a Foundation theme; asked Oracle if they could clarify who made it, us or them: https://vanilla.freshdesk.com/a/tickets/99119
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-Continued the discussion on the missing delete options on categories with Dani: https://github.com/vanilla/support/issues/4289-Explained to the client that their custom plugin OpenText is what's adding these additional features and disabling it should solve them: https://vanilla.freshdesk.com/a/tickets/96687
-Let Oracle know that the comments within a profile are only plain-text excerpts and will not reflect special formatting. Resolved: https://vanilla.freshdesk.com/a/tickets/97307
-Continued the conversation about re-indexing oracle's mosc node: https://github.com/vanilla/support/issues/4313
-Asked the devs if Tile is being fixed as the PR just mentions changing the default layout to List...reopened: https://github.com/vanilla/support/issues/4368
-Had no problem with 3 different non-MS browsers; asked for richard to confirm the site in question and noted the details in the ticket: https://vanilla.freshdesk.com/a/tickets/99220
-End-user FOR AN OSS site(double whammy); recommended the best courses of action for her: https://vanilla.freshdesk.com/a/tickets/99224
-Assisted Elize by researching and discussing the possible ways to implement IP routing to subcommunities: https://vanilla.freshdesk.com/a/tickets/99232
-Hunted down the necessary locales and answered their questions on Locales and SSO connections: https://vanilla.freshdesk.com/a/tickets/99229
-Researched what is possible with the analytics API, gave a quick run-down, and explained we would need to test further for poll information: https://vanilla.freshdesk.com/a/tickets/99212
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-Received a call from a prospective client (Enterprise, I believe); they want to self-host so I explained the OSS a bit and also recommeneded setting up a demo via the website.
-Discussed the issue with the team and asked Todd in the GH issue whether or not the Theme Editor Header/JS tabs could handle larger code sizes: https://vanilla.freshdesk.com/a/tickets/98879
-Sent over some recommendations to drastically decrease the problem of user-data not being updated via SSO: https://vanilla.freshdesk.com/a/tickets/99298
-Notified the client that we'll need to do some testing before we give a full answer: https://vanilla.freshdesk.com/a/tickets/99297
-Asked some diagnostic questions for Glu and seemingly discerned that it is client-side. Sent some recommendations to fix those as well. Resolved: https://vanilla.freshdesk.com/a/tickets/99355
-Watched Kevin's weekly video(last week's >.>).
-Filled out the Benefits survey.
-Notified Kaseya that we are passing the final request for Whitelabeling to Ops and created the Ops ticket: https://vanilla.freshdesk.com/a/tickets/99352
-Went through standard procedures for identifying errors, but nothing has come up and the error itself doesn't really make much sense; asking everyone else to take a look: https://vanilla.freshdesk.com/a/tickets/99354
-Re-opened the GH issue asking if we could have those 2 fixes backported to 2021.011 for Oracle's -very slow- sake: https://vanilla.freshdesk.com/a/tickets/98469
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-Answered Olivier's question about what convos should be exported: https://github.com/vanillaforums/exports/issues/910
-Assisted in testing the escaped single quote in the "You've been warned." locale: https://github.com/vanilla/support/issues/4636
-Sent MSE the export information for their conversation purging: https://vanilla.freshdesk.com/a/tickets/99187
-Asked Val to check on the checkboxes missing from Foundation Layout issue since it's been untouched for a few releases now: https://github.com/vanilla/roadmap/issues/458
-Ran some additional tests and added a bit more information to the issue pertaining to the number of discussions on GFM's moderator account profile. Since we don't know if discussions are disappearing I've raised the priority and updated client: https://github.com/vanilla/support/issues/4318
-Re-tested the whole SSO login procedure for TheBump; looks like they have a couple misunderstandings with redirects and it should be a fairly easy fix. Explained the problem and fixes: https://vanilla.freshdesk.com/a/tickets/97990
-Went through the login process from both ends and didn't have any issues, couldn't even reproduce Andrew's new issue. Asked the client a bunch of questions in an attempt to isolate the problem to either a specific type of end-user as well as asking about repeat offenders vs 1-offs: https://vanilla.freshdesk.com/a/tickets/98958
-There is a High priority GH issue for this, but it looks like everybody missed their response shortly after it was created stating that they fixed most of it. Asked the client for any further changes before altering the GH issue as I think they still want some tags "moved": https://vanilla.freshdesk.com/a/tickets/99145
-Notified the client of the cookie domain setup for remote signouts as well as using autoconnect to bypass the password request for SSO connections: https://vanilla.freshdesk.com/a/tickets/99229
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-Removed the Resolved status so the devs would see our response: https://github.com/vanilla/support/issues/4636
-Tested the export info in FZ without issue; closed the GH issue and sent some recommended fixes for the problem to the client: https://vanilla.freshdesk.com/a/tickets/99187
-Notified Oracle that we finally got the reactions showing for wrong user fix backported to 011: https://vanilla.freshdesk.com/a/tickets/98469
-Wrote up a massive essay of sorts detailing the problems we've discovered and explaining the holdups in an attempt to allay GoFundMe's frustrations. I escalated the issue to High the other day and asked for possible backup solutions: https://vanilla.freshdesk.com/a/tickets/97959
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-I spent half a day or so trying to help them with this. It seems like their custom plugin might be involved in the login process. I gave them the information we have on standard jsConnect logins that really should solve their problems, but we'll see if that is enough: https://vanilla.freshdesk.com/a/tickets/97990
-Closed out the issue and let the client know as their secondary issue is being resolved in another ticket of theirs: https://vanilla.freshdesk.com/a/tickets/98554
-Did some testing using their provided banner image and discovered that there is a weird variable that unsets the banner image. This variable also defaults to true and when deleted simply reappears after saving and exiting the theme editor. Updated the issue to reflect the new, much smaller problem: https://vanilla.freshdesk.com/a/tickets/99039
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-Updated client on current progress with GFM data corruption restoration: https://vanilla.freshdesk.com/a/tickets/97206
-Updated client on KB article mis-alignment fix and closed: https://vanilla.freshdesk.com/a/tickets/96801
-Updated the bump on their jsConnectv3 upgrade issues and crafted a note for PK with the details.: https://vanilla.freshdesk.com/a/tickets/97990
-Filed an issue in exports to see if Olivier has a better way of exporting the separate discussions and comments CSVs so they import into excel nicely: https://vanilla.freshdesk.com/a/tickets/99870
-Updated Oracle on the fact that we have made a plan for the event in which admins change points values for reactions and badges and put it on the roadmap: https://vanilla.freshdesk.com/a/tickets/88928
-Assisted John in determining the options available to the knot for mobile theme changes: https://vanilla.freshdesk.com/a/tickets/96733
-Tested the new issues. Resolved the new tag by updating counts and updated GH about the missing statuses on the old discussions, though they were probably just never set: https://vanilla.freshdesk.com/a/tickets/96733
-Asked Oracle to replace the deleted line and remove the extra comma that appears to be corrupting the config file. Hopefully it works from there: https://vanilla.freshdesk.com/a/tickets/99095
-Sent Red Hat the API approach to viewing Group discussions with the limit increased to 100 so it'll be less tedious: https://vanilla.freshdesk.com/a/tickets/99108
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-Asked the client for permission to access their data so we can restore it. Updated GH as well: https://vanilla.freshdesk.com/a/tickets/97206
-Tagged sheena in the issue as the devs needed CSM input for IBM's data corruption fix: https://github.com/vanilla/support/issues/4546
-Helped Kevin review his test tickets with the team.
-Updated CSM that Olivier has corected the export and updated it in the sftp server: https://vanilla.freshdesk.com/a/tickets/99870
-Updated client on lost posts and asked if they wanted us to clear them out: https://vanilla.freshdesk.com/a/tickets/97206
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-Watched the monthly Support meeting recording that I missed.
-Updated MFP on the issue where we aren't sending spam to the spam queue; devs have tracked down the problem: https://vanilla.freshdesk.com/a/tickets/97135
-Relayed the info about the corrupted data to IBM and requested their decision on next steps: https://vanilla.freshdesk.com/a/tickets/98940
-Received a call from Clint at PolkAudio, their CM. Walked him through using the dashboard and some gave him a quick tutorial on altering user statuses. It looks like email confirmation was disabled at some point and the user was stuck in the old role without signin permissions. Also noticed they were showing bad standing, so notified them of that and pinged Carolina to confirm that the console is correct.
-Spoke with Ferrara about Polk Audio's invoices and discovered they're up to date and the console is no longer accurate for that info. Emailed Clint at Polk Audio and let him know: https://vanilla.freshdesk.com/a/tickets/100090
-Requested the banner image from the client for testing purposes. Also replied to Sheena in the issue with my plan: https://vanilla.freshdesk.com/a/tickets/99039
-Spent entirely too long fighting with my demo site...it seems to be reverting my config changes after a short while and I do not have a hub. Anyway, I eventually got it to work and tested it very quickly on Reckon's site by enabling the NewCategoryDropdown and it seemed to work just fine. Asked Kirstie to confirm: https://github.com/vanilla/support/issues/4353
-Re-opened GH with a couple examples of the invalid status still being reported via API and updated client: https://vanilla.freshdesk.com/a/tickets/97929
-Updated the client with the list of corrupted posts as well as the provided explanation as to why we can't recover the data: https://vanilla.freshdesk.com/a/tickets/98940
-Sent client the SFTP info as well as an apology that we lost track of their ticket for so long: https://vanilla.freshdesk.com/a/tickets/99592
-Quick update to the client promising to provide updates to the broken tile layout issue: https://vanilla.freshdesk.com/a/tickets/99917
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-Triaged:
https://vanilla.freshdesk.com/a/tickets/100164
https://vanilla.freshdesk.com/a/tickets/100163
https://vanilla.freshdesk.com/a/tickets/100165
https://vanilla.freshdesk.com/a/tickets/100166
https://vanilla.freshdesk.com/a/tickets/100162
-Sent some questions to the devs related to backups: https://vanilla.freshdesk.com/a/tickets/97206
-Tech demo meeting
-Watched the July CX update.
-Completed 75 day integration survey.
-Asked IBM for specifics on the message they want to use to replace the corrupted data: https://vanilla.freshdesk.com/a/tickets/98940
-Updated Twilio's banner issue with my testing plan as Raphael mentioned a similar workaround/fix for Payoneer's similar issue: https://github.com/vanilla/support/issues/4566
-Sent the theme variables over to Oracle: https://vanilla.freshdesk.com/a/tickets/99858
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