Mike's Nightly Updates
Comments
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-Explained the basic browser fixes and asked for info if it persists: https://vanilla.freshdesk.com/a/tickets/89386
-Enabled Vanilla.SSO.Debug for Quicken prod at Laura's request.
-Spoke with Paul and sent over the SOC 2 report: https://vanilla.freshdesk.com/a/tickets/89383
-Updated client with dev findings and proceedings. Updated val with the details of the client's plans for the feature: https://vanilla.freshdesk.com/a/tickets/89278
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-It appears their ranks were set to Applied Manually to prevent spamming from the issue that was already fixed. Asked the client to confirm for more testing. After client removed Applied Manually, users are receiving new ranks upon login. Filed an issue to make the description more explicit: https://vanilla.freshdesk.com/a/tickets/89492
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/88687
-Added a quick note and asked for clarification: https://vanilla.freshdesk.com/a/tickets/89427
-Linked: https://vanilla.freshdesk.com/a/tickets/89489
-Did some basic reconaissance and left a note for Elize: https://vanilla.freshdesk.com/a/tickets/89506
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-Linked the ongoing issue. Tested and sent Sheena some CSS as a workaround: https://vanilla.freshdesk.com/a/tickets/89596
-Removed Awaiting Feedback from a couple GH statuses that had been updated.
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-Investigated, discovered the missing string in Transifex, & filed: https://vanilla.freshdesk.com/a/tickets/89748
-Ran a quick test on the fix that was deployed to staging: https://vanilla.freshdesk.com/a/tickets/89027
-Created some test discussions and comments without issue in various places, including where she posted. I imagine the problem has ceased; asked for confirmation. Filed an ops ticket with the RayID for investigation: https://vanilla.freshdesk.com/a/tickets/89769
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-Asked client for more info...sounds like they might be getting phishing attacks? https://vanilla.freshdesk.com/a/tickets/89884
-Asked Val for some clarification in the issue as the doc seems to contradict this. We probably just need to update the doc: https://vanilla.freshdesk.com/a/tickets/89620
-Sent a brief, abstract explanation and assurances it isn't likely to happen again: https://vanilla.freshdesk.com/a/tickets/89769
-Explained the method for applying site-wide CSS using the Theme Editor: https://vanilla.freshdesk.com/a/tickets/89905
-Repeat question? https://vanilla.freshdesk.com/a/tickets/89906
-More of the same: https://vanilla.freshdesk.com/a/tickets/89905
-SO MUCH CSS.
-Investigated bug and filed: https://vanilla.freshdesk.com/a/tickets/89911
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-Checked if this was in the theme editor yet; applied manually: https://vanilla.freshdesk.com/a/tickets/90024
-Extensive testing and filed. Asked Max a followup question: https://vanilla.freshdesk.com/a/tickets/90010
-Client seems to think this is urgent. Inquired as to why. Attempting to placate the client’s -seemingly unwarranted- fears: https://vanilla.freshdesk.com/a/tickets/89918
-Added a quick note: https://vanilla.freshdesk.com/a/tickets/90014
-Quick explanation for enabling API tokens: https://vanilla.freshdesk.com/a/tickets/89924
-Quick note from my investigation: https://vanilla.freshdesk.com/a/tickets/90022
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-Hunted down and tested the full list on my site then transferred over to scidata staging. Also, postulated on why it failed for Max: https://vanilla.freshdesk.com/a/tickets/90098
-Explained that their worries were unfounded and the DNS change shouldn’t affect the forum: https://vanilla.freshdesk.com/a/tickets/90108
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-Tested & Filed bug: https://vanilla.freshdesk.com/a/tickets/90202
-Investigated/tested different approaches. Postulated the best course of action and asked other agents about current expected bahavior: https://vanilla.freshdesk.com/a/tickets/90188
-Investigated the anomalies, but this could be easily explained away; asked for some more info from the client: https://vanilla.freshdesk.com/a/tickets/90182
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/90183
-Created a quick export and sent it securely: https://vanilla.freshdesk.com/a/tickets/90205
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-Did some thorough testing, but everything seems fine here: https://vanilla.freshdesk.com/a/tickets/90271
-Filed two issues, one services theme-related, the other a global bug. Also tested and wrote up some temp fixes for the client: https://vanilla.freshdesk.com/a/tickets/90378
-Explained the current status and wrote up an alternate approach: https://vanilla.freshdesk.com/a/tickets/88822
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-Filed chore: https://vanilla.freshdesk.com/a/tickets/90481
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/90474
-Examined the colors and different sections, but it looks correct. Asked for clarification: https://vanilla.freshdesk.com/a/tickets/90496
-Big write-up on alternative solutions for member-restricted messages: https://vanilla.freshdesk.com/a/tickets/90497
-Figured out the cause with the client's help and filed: https://vanilla.freshdesk.com/a/tickets/90494
-Tested all the fields in the upcoming events box and proposed a couple fixes for the devs: https://vanilla.freshdesk.com/a/tickets/90482
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-Left a note, linking what appears to be an identical issue: https://github.com/vanilla/support/issues/3711
-Notified client that we're asking the devs for some info.
-Wrote up answers to their questions: https://vanilla.freshdesk.com/a/tickets/90578
-Updated and resolved: https://vanilla.freshdesk.com/a/tickets/90567
-Answered more questions and came up with alternative -slightly odd- solutions for their use-cases: https://vanilla.freshdesk.com/a/tickets/90578
-Delved into the CSS and found what appears to be a hard-coded value. Created a temp fix for the client and am filing: https://vanilla.freshdesk.com/a/tickets/90582
-Tested, found a temp fix for the client, & filed: https://vanilla.freshdesk.com/a/tickets/90582
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-Went to take some screenshots for an explanation and discovered the permissions have already been changed. Notified the client as such: https://vanilla.freshdesk.com/a/tickets/90657
-Explained more things and linked previously reported bug: https://vanilla.freshdesk.com/a/tickets/90578
-Explained how to correct the permissions: https://vanilla.freshdesk.com/a/tickets/90657
-Checked and updated client: https://vanilla.freshdesk.com/a/tickets/90353
-Explained a quick fix for the user, but the client just seems to be complaining for complaining's sake now: https://vanilla.freshdesk.com/a/tickets/90578
-Reopened and updated: https://github.com/vanilla/support/issues/3723
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-Fairly certain I finally figured out what the client was trying to accomplish, tested and hinted at what can be done: https://vanilla.freshdesk.com/a/tickets/90657
-Tested as much as possible and filed: https://vanilla.freshdesk.com/a/tickets/90742
-Tested, updated client, and closed: https://vanilla.freshdesk.com/a/tickets/88822
-Tested, updated client, and closed: https://vanilla.freshdesk.com/a/tickets/90494
-Updated the docs as per Val's info: https://github.com/vanilla/support/issues/3634
-Added a note and asked CSM for some info: https://vanilla.freshdesk.com/a/tickets/90867
-Appears to have been closed before finished. Investigated and reopened: https://github.com/vanilla/support/issues/3512
-Quick update for the client: https://vanilla.freshdesk.com/a/tickets/90378
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-Also couldn't find the user on 3 different sites; sent out a list of followup questions: https://vanilla.freshdesk.com/a/tickets/91047
-Asked for some info. Delayed the client and asked Cam to find some info on the Bulk Import client: https://vanilla.freshdesk.com/a/tickets/90657
-Investigated and worked with ops to fix: https://vanilla.freshdesk.com/a/tickets/91075
-Enabled Event Logger and asked client to attempt the sso login again: https://vanilla.freshdesk.com/a/tickets/91047
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/91080
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/91063
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-Asked Mila why the client needs to do this: https://vanilla.freshdesk.com/a/tickets/91171
-Double-checked the export files and inquired about getting poll options included with the export: https://vanilla.freshdesk.com/a/tickets/90059
-Explained how to enable the Signatures permission: https://vanilla.freshdesk.com/a/tickets/91180
-Updated client and ticket after checking GH: https://vanilla.freshdesk.com/a/tickets/90475
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/91185
-Sent over the email server whitelisting info: https://vanilla.freshdesk.com/a/tickets/90865
-Fixed a couple permissions that sounded like a minor security issue and asked for any more specifics: https://vanilla.freshdesk.com/a/tickets/90657
-Tested some things and that doesn't seem to be a standard feature. Asked for clarification from the client: https://vanilla.freshdesk.com/a/tickets/90841
-Asked for clarification: https://github.com/vanilla/support/issues/3512
-Tested several combinations of minScore and passwords without change. Filed: https://vanilla.freshdesk.com/a/tickets/91056
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-Ran category counts on MOSC: https://vanilla.freshdesk.com/a/tickets/91258
-Did some extra testing and added findings to the issue: https://vanilla.freshdesk.com/a/tickets/90546
-Asked Olivier and Andrew about general practices/possibilities. Updated ticket with new info: https://vanilla.freshdesk.com/a/tickets/90059\
-Reassured the customer that we're looking into the cause of this unexpected change: https://vanilla.freshdesk.com/a/tickets/91182
-Worked with Adam to resolve the problem, tested, and notified the client. Also sent over a groups export Adam included so it'll be easier for them: https://vanilla.freshdesk.com/a/tickets/90187
-Reassured the client that it's likely nothing to worry about, notified Paul, and put it in the Security folder: https://vanilla.freshdesk.com/a/tickets/91266
-Issue was temporarily closed. Reopened the child ticket and set as Filed: https://vanilla.freshdesk.com/a/tickets/88822
-Quick note for Danni: https://github.com/vanilla/support/issues/3512
-Answered a question for David: https://github.com/vanilla/support/issues/3763
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-Explained some possible causes/solutions and re-sent the export: https://vanilla.freshdesk.com/a/tickets/90187
-Asked Val to send out the Release Demo presentation.
-Asked about the release date since Oracle is wacky: https://vanilla.freshdesk.com/a/tickets/91155
-Tested without reproduction; asked shauna for some specifics: https://vanilla.freshdesk.com/a/tickets/91387
-Explained how to setup Advanced Notifications: https://vanilla.freshdesk.com/a/tickets/91404
-Searched but didn't find enough answers; filed: https://vanilla.freshdesk.com/a/tickets/91390
-Asked for feature clarification: https://github.com/vanilla/support/issues/3694
-Tested & Linked: https://vanilla.freshdesk.com/a/tickets/91401
-More back and forth with Dani trying to figure out what's going to happen to the translation request: https://github.com/vanilla/support/issues/3512
-Asked about improving our client-notifications: https://github.com/vanilla/support/issues/3773
-Left a quick summary note: https://vanilla.freshdesk.com/a/tickets/90841
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-Asked for user emails to send to dev team: https://vanilla.freshdesk.com/a/tickets/91491
-Filed RCA Request: https://vanilla.freshdesk.com/a/tickets/91471
-Couldn't find export issue so I created a shareable link and sent: https://vanilla.freshdesk.com/a/tickets/91458
-Site seems fine; cloudflare not showing any issues. Asked for details: https://vanilla.freshdesk.com/a/tickets/91494
-Tested Site and updated client: https://vanilla.freshdesk.com/a/tickets/90496
-Asked Flynn and Shauna about backporting to 003 for Oracle: https://github.com/vanilla/support/issues/3771
-Sent the client a quick, but awful manual approach; asked Laura for some advice: https://vanilla.freshdesk.com/a/tickets/91456
-Tested and diagnosed what appears to be a big API issue. Filed: https://vanilla.freshdesk.com/a/tickets/91441
-Tested recent fix and notified Brendan: https://vanilla.freshdesk.com/a/tickets/91445
-Did some more testing and certified it is working. Updated client site and notified client: https://vanilla.freshdesk.com/a/tickets/91056
-Clarified the situation for Dani: https://github.com/vanilla/support/issues/3512
-Completed the Marketing survey.
-Responded to the conversation with Cam and Val about the removal of the $oauth2 SmartID feature.
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/91400
-Updated the GH issue with the info -or lack thereof- from the client: https://vanilla.freshdesk.com/a/tickets/91504
-Filed, though probably prematurely. Asked Richard for some examples; without them we have little to go on: https://vanilla.freshdesk.com/a/tickets/91553
-No idea what Max is talking about; asked for clarification: https://vanilla.freshdesk.com/a/tickets/91556
-Asked PK to clarify some info that isn't lining up quite right: https://vanilla.freshdesk.com/a/tickets/91570
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-According to Olivier the export should be deleted within 24 hours; requested to forestall the deletion. Attempted to download the export just in case, but the creds are bad; noted in issue. Also emailed Ops and slacked the issue owners. Olivier made a backup, all is well: https://vanilla.freshdesk.com/a/tickets/83762
-Replicated the problem; asking for clarification on the specifics from the client: https://vanilla.freshdesk.com/a/tickets/91635
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/91641
-Updated client: https://vanilla.freshdesk.com/a/tickets/91250
-Slacked PK to se if he could clarify: https://vanilla.freshdesk.com/a/tickets/91570
-Asked some questions to get this diagnostic started: https://vanilla.freshdesk.com/a/tickets/91630
-Fixed by adding name attribute to config: https://vanilla.freshdesk.com/a/tickets/91632
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-Successfully tested sftp creds and relayed to client: https://vanilla.freshdesk.com/a/tickets/83762
-Asked Sheena about the estimate: https://vanilla.freshdesk.com/a/tickets/90059
-Summarized as much as I could and reopened the issue: https://vanilla.freshdesk.com/a/tickets/91052
-Tested on ansys and my demo site, reopened issue: https://vanilla.freshdesk.com/a/tickets/91724
-Searched EVERYWHERE for info including several hub sites and found almost nothing. Filed: https://vanilla.freshdesk.com/a/tickets/91720
-Filed request: https://vanilla.freshdesk.com/a/tickets/91721
-Finished filing issue with spreadsheet of missing sitemaps: https://vanilla.freshdesk.com/a/tickets/91553
-Updated client of plan to simply wait for 004: https://github.com/vanilla/support/issues/3826
-Updated client of patch deploy: https://vanilla.freshdesk.com/a/tickets/91234
-Updated ticket and moved into Richard's box since all the issues have now been closed out: https://vanilla.freshdesk.com/a/tickets/90216
-Relayed info to client and closed: https://vanilla.freshdesk.com/a/tickets/91653
-Asked devs why the event occurred: https://vanilla.freshdesk.com/a/tickets/89911
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-Asked Andrew to check-in with Sussan to see if this has been completed: https://vanilla.freshdesk.com/a/tickets/91491
-Sent user list export: https://vanilla.freshdesk.com/a/tickets/91915
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/91875
-Reopened and updated GH issue: https://vanilla.freshdesk.com/a/tickets/91802
-Searched, attempted to use Kibana, but it's unresponsive. Filed: https://vanilla.freshdesk.com/a/tickets/91882
-Asked client to resend without secure info for the moment: https://vanilla.freshdesk.com/a/tickets/91932
-Filed and asked what the client is worried about here: https://vanilla.freshdesk.com/a/tickets/91914
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-Sent over the document on user visit calculations: https://vanilla.freshdesk.com/a/tickets/92017
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/92036
-Linked and explained the use of Pockets for CSS alterations: https://vanilla.freshdesk.com/a/tickets/92041
-Tested, found the culprit, asked how the client wants to proceed: https://vanilla.freshdesk.com/a/tickets/92032
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-Double-checked option was there and relyed info to Rhys: https://vanilla.freshdesk.com/a/tickets/91720
-Asked client for an update on retrieving the export: https://vanilla.freshdesk.com/a/tickets/83762
-Double-checked fix on client site and notified CSM: https://vanilla.freshdesk.com/a/tickets/91724
-Updated client and closed: https://vanilla.freshdesk.com/a/tickets/89911
-Ran utility update to correct db issue and disabled plugin: https://vanilla.freshdesk.com/a/tickets/92122
-Tested & Filed. Sent some css to hide the button temporarily: https://vanilla.freshdesk.com/a/tickets/92124
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-Verified new account owner and updated all the related tickets and the issue: https://vanilla.freshdesk.com/a/tickets/91613
-They sent us a test email from their site; asked if they needed assistance with it: https://vanilla.freshdesk.com/a/tickets/92197
-Did some more testing and updated the workaround for their site: https://vanilla.freshdesk.com/a/tickets/92122
-Shauna said she got the info we needed, but it is in Atlassian that I can't access. Asked for a screenshot: https://vanilla.freshdesk.com/a/tickets/91387
-Double-checked and updated the issue: https://github.com/vanilla/support/issues/3723#event-4394022375
-Responded to customer and added a note for Shauna: https://vanilla.freshdesk.com/a/tickets/91387
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-Enabled the ideation plugin: https://vanilla.freshdesk.com/a/tickets/93057
-Subscription tested fine for me; asked to try for them and recommended a couple fixes. Subscribed the user myself and asked if they'd like to continue diagnosing: https://vanilla.freshdesk.com/a/tickets/91920
-Checked the comments and everything seems kosher on the user's part; I'm thinking it was a simple false positive from the spambot. Instructed the user in best-practices for using the verified status: https://vanilla.freshdesk.com/a/tickets/93046
-Tested, discovered what's happening, but filed the Why: https://vanilla.freshdesk.com/a/tickets/93050
-Ran comms for Tim while he was working the re-indexing. Filed meeting request: https://vanilla.freshdesk.com/a/tickets/93054
-Tested, hunted through the patch, and filed: https://vanilla.freshdesk.com/a/tickets/89949
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-Investigated dev answers in GH and checked our header responses. Sent the user information on changing security settings as well as asked Paul to take a look: https://vanilla.freshdesk.com/a/tickets/90545
-Closed: https://vanilla.freshdesk.com/a/tickets/91802
-Asked if this occurred on staging or just prod: https://vanilla.freshdesk.com/a/tickets/93158
-Tested, checked it wasn't the same as a similar problem, & Filed: https://vanilla.freshdesk.com/a/tickets/93151
-Went through their analytics data and made some probable theories; asked a couple followup questions to confirm: https://vanilla.freshdesk.com/a/tickets/93153
-Diagnosed what is likely the cause and left notes for Elize: https://vanilla.freshdesk.com/a/tickets/93158
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-Updated client with current info and updated Paul to get a final answer: https://vanilla.freshdesk.com/a/tickets/90545
-Gave a more detailed explanation of the universal comments unique identifier and offered to give a "best" approach: https://vanilla.freshdesk.com/a/tickets/93171
-Inquired about an old GH issue that's gone stale: https://vanilla.freshdesk.com/a/tickets/93250
-Looked through our documentation and GH, but couldn't find an answer. Asked for specifics so we can test: https://vanilla.freshdesk.com/a/tickets/93254
-Filed and put in dev-support. Discovered the related GH requests and explained the situation to the devs. Also tagged Richard: https://vanilla.freshdesk.com/a/tickets/93256
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/93254
-Updated issue: https://github.com/vanillaforums/exports/issues/744
-Updated Client: https://vanilla.freshdesk.com/a/tickets/90386
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-Enabled Ideation plugin: https://vanilla.freshdesk.com/a/tickets/93342
-Did a bunch of testing, but ended up having to ask about some Keen specifics from the devs: https://vanilla.freshdesk.com/a/tickets/93340
-Updated Ops and client: https://vanilla.freshdesk.com/a/tickets/92025
-Explained what the current hangup appears to be and asked a couple followup questions to help confirm: https://vanilla.freshdesk.com/a/tickets/93148
-Confirmed time and date with client: https://vanilla.freshdesk.com/a/tickets/91415
-Updated client: https://vanilla.freshdesk.com/a/tickets/93254
-Had a long conversation with Ayen about the routing possibilities and it seems quite doable, but we'll need to know a couple things: https://vanilla.freshdesk.com/a/tickets/93343
-Tested, but seems fine. Asked the client for the standard testing info: https://vanilla.freshdesk.com/a/tickets/93352
-Updated client: https://vanilla.freshdesk.com/a/tickets/93254
-Passed along some info to Paul and gave the final update to the client: https://vanilla.freshdesk.com/a/tickets/90545
-Asked the client and the devs for more information. Trying to ascertain a best practice for what I believe the client is trying to accomplish: https://vanilla.freshdesk.com/a/tickets/93148
-Sent out the export sftp info: https://vanilla.freshdesk.com/a/tickets/93306
-Explained the complex -but still secure- workaround: https://vanilla.freshdesk.com/a/tickets/93148
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-Diagnosed and worked out it was a false alarm where an admin was having caching issues: https://vanilla.freshdesk.com/a/tickets/93448
-Created Ops request to remove repo users: https://vanilla.freshdesk.com/a/tickets/91491
-Checked in, but it looks like a browser issue or a user error: https://vanilla.freshdesk.com/a/tickets/93455
-Upgrade priority to High since it's a deploy bug...also a launch blocker for Family Search: https://github.com/vanilla/support/issues/3911
-Explained how to enable Banner via Advanced Settings variables: https://vanilla.freshdesk.com/a/tickets/93455
-Checked the chinese locale and listed which translations we still need: https://vanilla.freshdesk.com/a/tickets/91504
-Created several examples API queries that should satisfy their requirements: https://vanilla.freshdesk.com/a/tickets/93340
-Heard back from Tim and notified client of completion: https://vanilla.freshdesk.com/a/tickets/91491
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