Mike's Nightly Updates
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-Triaged: https://vanilla.freshdesk.com/a/tickets/100230
-Completed the Security Training!
-Explained the different approaches to fixing Domo's 404 errors and created an example route for them: https://vanilla.freshdesk.com/a/tickets/94435
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-Started a call with Kevin and gave him a quick subcommunities primer before running some tests on Twilio's banner issue. Also updated the GH issue and client with my findings: https://vanilla.freshdesk.com/a/tickets/99039
-Discovered a small bug -with Kevin- where changing a Category Type doesn't change the icon immediately. Kevn filed this and I made a couple small edits: https://github.com/vanilla/support/issues/4721
-Working with Maxime Poulin to get IBM's corrupted posts replaced with some nice apologies I received from IBM. Kept up with Maxime and the text replacement is finished, the DB re-scanned, and no remaining issues were found. Updated client: https://vanilla.freshdesk.com/a/tickets/98940
-Studied up on Canonical URLs; ran a bunch of tests, putting my findings in GH, and updated the client as they were seeing different results than Raphael was: https://vanilla.freshdesk.com/a/tickets/99892
-Checked for a client response(none in 3 days) so I closed out the IBM corruption issue: https://github.com/vanilla/support/issues/4546
-Assisted with testing and diagnosis of member search issue: https://vanilla.freshdesk.com/a/tickets/100351
-Ran some tests on the /analytics/query endpoint and discovered Asus request was impossible: https://vanilla.freshdesk.com/a/tickets/85898
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-Responded to the client asking reiterating the importance of the question Andrew asked a couple months back: https://vanilla.freshdesk.com/a/tickets/96437
-Assisted Kevin and B with some questions.
-Spoke with B and Kevin about a postman introduction so I went ahead and scheduled a meeting on Friday at 2pm.
-Answered a question about basic category types for B.
-Helped confirm B's prediction on the category dropdown list issue: https://vanilla.freshdesk.com/a/tickets/100781
-Updated client on changes we made and overall problem with banner image priorities: https://vanilla.freshdesk.com/a/tickets/99011
-On Sheena's behalf, asked David for the information pertaining to the cause of the corruption and how we're going to prevent that: https://github.com/vanilla/support/issues/4766
-Ran some additional tests and added some input into the problem with the error calling the API: https://vanilla.freshdesk.com/a/tickets/100838
-Tested and filed the Smartsheet SSO error where last names are seemingly required: https://vanilla.freshdesk.com/a/tickets/100709
-Ran some tests and compared with Smartsheet's issue and it doesn't seem to be related at the moment: https://vanilla.freshdesk.com/a/tickets/100708
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-Did a quick runthrough of B's issue to make sure it's up to snuff and added a bit of info to speed up diagnostics: https://github.com/vanilla/support/issues/4835
-Read up on the Premier Support information. Wrote up and sent some questions and recommendations to Rick.
-Answered 1Password's question about the FLoC block we sent them and asked Paul for his take as well: https://vanilla.freshdesk.com/a/tickets/96437
-Sent FamilySearch the documentation on API rate limiting with a simple approach to stopping scripts from exceeding the limits: https://vanilla.freshdesk.com/a/tickets/101000
-Asked client for any specifics they can provide so we don't have to test their entire site: https://vanilla.freshdesk.com/a/tickets/101012
-Triaged:
https://vanilla.freshdesk.com/a/tickets/101005
-Double-checked GH issues:
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-Ran a quick test on my demo site and answered Foundant's question about retroactive badge awards: https://vanilla.freshdesk.com/a/tickets/101060
-Added a note for the next steps needed on the Smartsheet SSO issue: https://vanilla.freshdesk.com/a/tickets/101017
-Requested specific goals for aia's mobile app connections. I believe I can take over for PK while he's out: https://vanilla.freshdesk.com/a/tickets/100884
-Read up on the discussion to make sure this complex discussion is staying kosher, but so far so good. I'll leave this in B's hands: https://vanilla.freshdesk.com/a/tickets/101088
Triaged:
https://vanilla.freshdesk.com/a/tickets/101068
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-Paul didn't seem to notice my ping so I moved the ticket over to the Security queue: https://vanilla.freshdesk.com/a/tickets/96437
-Assisted B with an analytics query issue; explained how it uses keen and the Analytics plugin.
-Requested we leave the GFM RCA ticket open until we can complete an investigation into the data corruption cause: https://github.com/vanilla/support/issues/4766
-Assisted Kevin with figuring out if an API call is capable of deleting posts from a user within a time range. Discussed with Andrew and we decided on a best course of action: https://vanilla.freshdesk.com/a/tickets/101121
-Asked client about timing of notification vs author change so we can rule out delayed notifications: https://vanilla.freshdesk.com/a/tickets/101143
-Ran and recorded a quick primer on using Postman.
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-Created a test account on OT and successfully logged into the SSO without running into any Terms Manager issues. Notified the client the fix was successful: https://vanilla.freshdesk.com/a/tickets/98889
-Checked out the client's event log and it seems like other users are connecting fine. It sounds like the user doesn't have an email address set on the client's site, since it seems to be isolated: https://vanilla.freshdesk.com/a/tickets/101263
-Explained how to send us a link to their profile: https://vanilla.freshdesk.com/a/tickets/101235
-Asked fairfaxcryo about any recent data migrations to confirm our suspicions: https://vanilla.freshdesk.com/a/tickets/100905
-Checked out the moderation epic and recommended just filing it separately as a question since I can't recall the original functionality: https://vanilla.freshdesk.com/a/tickets/101300
-Linked as duplicate issue and notified client of the current best practice of changing the layout to List style: https://vanilla.freshdesk.com/a/tickets/100675
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-Assisted John in answering a question about a full site export using CSV: https://vanilla.freshdesk.com/a/tickets/101343
-Updated GFM issue with the backup info ops restored: https://github.com/vanilla/support/issues/4318
-Oracle meeting.
-SuccessTeam meeting.
-Asked Oracle if they found any specific problems they ran into during testing. Currently it sounds like they're trying to forego QA testing by asking us about their highly custom plugin: https://vanilla.freshdesk.com/a/tickets/101346
-Asked if we can proceed with the MOSC prod status tag updates in the DB. Also updated the GH issue with the current status of related issues and a full list of status tags that still need to be fixed: https://vanilla.freshdesk.com/a/tickets/96733
-Explained to Mural about the known svg reactions issue and linked to GH: https://vanilla.freshdesk.com/a/tickets/101385
-Catalytic called about not being able to access their site, so I spoke with Maxime in Ops to make sure nothing was wrong and discovered that their signin permissions were removed. Had them send in I later discovered that Sheena had sent them an email earlier today explaining that their contract was up today and their site would be deactivated. Spoke with Sheena and everything is good to go for another month.
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-Agreed to do some testing on Monday and asked a follow-up question about this mystery feature that is causing the problem: https://vanilla.freshdesk.com/a/tickets/101308
-Vanilla Demo!
-Meeeting with Rene from AppEng about the Junior Developer position.
-Updated the ops request to get the GFM backup from the 10th: https://github.com/vanilla/support/issues/4318
-Explained the basic usage of keystone/smarty logic and how to access the variables page: https://vanilla.freshdesk.com/a/tickets/101589
-Notified client of fix deployment and closed ticket: https://vanilla.freshdesk.com/a/tickets/101385
-Tracked down an email to a ticket that was stuck in Sheena's FD box waiting on a problem, though it seems resolved. Sheena may have contacted them through other means, but I responded just in case: https://vanilla.freshdesk.com/a/tickets/101455
-Closed the old RCA issue and linked the FD ticket to the Moderation Epic since the RCA won't do us much good for informing the client: https://vanilla.freshdesk.com/a/tickets/100494
-Sent TC the answer from Todd about Everything restricted to 5+ reactions and resolved: https://vanilla.freshdesk.com/a/tickets/100675
-Doubled back for this since the client didn't respond soon enough, but told them we would run our planned tests tomorrow and set a reminder for myself and John: https://vanilla.freshdesk.com/a/tickets/101308
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-SuccessTeam meeting
-Did some more investigating and broke the problem down into what could be two causes. Asked Spectrum about this toggle they've alluded to and also if they could test their staging forum with QA or prod OAuth server so we can confirm where the problem is origininating: https://vanilla.freshdesk.com/a/tickets/101308
-Spent some time researching and building an excel spreadsheet with Oracle's issues.
-Answered question about Analytics API pagination: https://vanilla.freshdesk.com/a/tickets/101686
-Sent out an alternative approach this gets the client the same information using the /analytics/query endpoint: https://vanilla.freshdesk.com/a/tickets/101687
-Tested tag search on Mosc and returned proper results. Closed: https://github.com/vanilla/support/issues/4313
-Tested some different analytics API approaches and sent over the best ways to get the data Asus requested: https://vanilla.freshdesk.com/a/tickets/85898
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-Assisted Kevin with an analytics API question about comparing /discussions with /analytics/query.
-Assisted with Author Selector confusion.
-Gave a quick tutorial to Branwyn on how to access and add strings to Transifex, as well as the overall functionality with deploys and requesting urgent deploys.
-Asked Oracle for more information on their issue: https://vanilla.freshdesk.com/a/tickets/101736
-Updated restore data to GH that I received from Ops: https://github.com/vanilla/support/issues/4318
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-Premier Support working group meeting
-Confirmed Oracle weekly meeting for Wed. 9am
-AppEng team interview
-Assisted B with some API photo diagnostics.
-After speaking with Shauna, Double-checked changes to tags and asked Dani to re-check the two failed changes: https://github.com/vanilla/support/issues/4267
-R&D Sprint Review
-ZenDesk Premier Sandbox meeting
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-Did some quick OAuth2 research for John: https://higherlogic.zendesk.com/agent/tickets/211282
-Going through Oracle tickets and sending out reassurance emails with updates.
-Andrew 1:1
-Backtracked and found the connected GH issue. Sent out the release info and closed: https://higherlogic.zendesk.com/agent/tickets/211247
-Scheduled the 2021.016 prod deploy for Oracle: https://github.com/vanilla/support/issues/5006
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-Did some quick OAuth2 research for John: https://higherlogic.zendesk.com/agent/tickets/211282
-Going through Oracle tickets and sending out reassurance emails with updates.
-Andrew 1:1
-Backtracked and found the connected GH issue. Sent out the release info and closed: https://higherlogic.zendesk.com/agent/tickets/211247
-Scheduled the 2021.016 prod deploy for Oracle: https://github.com/vanilla/support/issues/5006
-Ran a SendSafely test to see how it worked, asked a question about what they saw, and asked about a different browser: https://higherlogic.zendesk.com/agent/tickets/211355
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-Updated and closed out: https://higherlogic.zendesk.com/agent/tickets/211445
-Filed Oracle's issue about ideation and discussion posts not displaying category names in email notifications. Asked Shauna to file the conversion to ideation aspect as a feature request: https://higherlogic.zendesk.com/agent/tickets/211382
-Client said we answered his question, closed: https://higherlogic.zendesk.com/agent/tickets/211351
-Andrew sent out a sufficient answer and we haven't heard back. Closed: https://higherlogic.zendesk.com/agent/tickets/211303
-Updated ZD from FD notes and resolved: https://higherlogic.zendesk.com/agent/tickets/211115
-Assured client of whatever discrepancy they saw with the switch to ZD and updated ticket details: https://higherlogic.zendesk.com/agent/tickets/211068
-F-Secure is happy enough with the workaround -and judging by the current delay in the permanent fix- I went ahead and closed at their behest: https://higherlogic.zendesk.com/agent/tickets/211027
-Old issue, long since resolved. Closed: https://higherlogic.zendesk.com/agent/tickets/211019
-Updated on-hold status: https://higherlogic.zendesk.com/agent/tickets/211011
-Prepped for first Oracle meeting.
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-EAAAARLY Oracle meeting
-Enabled ElasticSearch on all UAT nodes & hub; verified indexing
-Created an /analytics/query for John to discover a client's least busy hours.
-Updated client on temp search error caused by deploy and closed: https://higherlogic.zendesk.com/agent/tickets/238799
-Premier support meeting
-Assisted other support agents with some issues that I didn't log. >.>
-Assisted Faten with UMQ SSO issue: https://higherlogic.zendesk.com/agent/tickets/238965
-Updated ticket details:
https://higherlogic.zendesk.com/agent/tickets/210985
https://higherlogic.zendesk.com/agent/tickets/210922
https://higherlogic.zendesk.com/agent/tickets/210919
https://higherlogic.zendesk.com/agent/tickets/210870
https://higherlogic.zendesk.com/agent/tickets/210998
-Confirmed Oracle Tags displaying correctly. Closed: https://higherlogic.zendesk.com/agent/tickets/211445
-Asked Shauna about taking the ticket completely so I can ask Nithi about adding the locale: https://higherlogic.zendesk.com/agent/tickets/211382
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-Updated my Vanilla bookmark list.
-Did some reading on the problem. Set ticket to pending, waiting on client to give the go ahead: https://higherlogic.zendesk.com/agent/tickets/239062
-Asked Andrew to grab the code for me since I don't have access. Notified client we're looking into getting them the code: https://higherlogic.zendesk.com/agent/tickets/239140
-Set mila up with some information on the BestOf page tile layout situation and cc'd her on the ticket: https://higherlogic.zendesk.com/agent/tickets/238373
-Updated ticket to be owned by Oracle employess instead of Shauna. Asked them if they'd like me to setup a temp workaround for them: https://higherlogic.zendesk.com/agent/tickets/211382
-Added a second sheet to the Oracle spreadsheet with release versions for each hub: UAT, dev, stg, & prod.
-1:1 Meeting with Rick
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Not my best day, still struggling with that shift change.
-Answered question about Jail notifications not updating before a user logs back in: https://higherlogic.zendesk.com/agent/tickets/239372
-Sent over the best approaches I found for filtering out non-discussion type discussions: https://higherlogic.zendesk.com/agent/tickets/238935
-Added a comment to the Badges Widget asking if we could implement another feature into it while it's still being built: https://higherlogic.zendesk.com/agent/tickets/239159
-ZD Tips & Tricks meeting
-Pinged PK since he's received his ZD account and this one has been waiting a while: https://higherlogic.zendesk.com/agent/tickets/211044
-Read through the issue and noted that this is a custom feature that is being worked on in services on GH: https://higherlogic.zendesk.com/agent/tickets/211457
-Tested and everything looks fine. I suspect it was a minor CSS error that they needed to fix. Asked to be sure, but marked solved: https://higherlogic.zendesk.com/agent/tickets/239083
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-Tested and filed as Major issue. Asked Max to ask client about some workarounds I came up with: https://higherlogic.zendesk.com/agent/tickets/239631
-Added a comment on the GH feature request saying Oracle is also inquiring; hopefully this will bump priority on the issue: https://higherlogic.zendesk.com/agent/tickets/239590
-Tested and it seems to be functioning properly, the only noticeable thing is the author is unknown as the user appears to have been deleted (and rightly so). Asked if I could move or delete the post: https://higherlogic.zendesk.com/agent/tickets/239584
-Tested the bulk discussion selector for issues with count resets after actions and filed: https://higherlogic.zendesk.com/agent/tickets/239802
-Asked Max to update me when he hears back from the client. Updated ticket details: https://higherlogic.zendesk.com/agent/tickets/239631
-Updated ticket details and set to pending: https://higherlogic.zendesk.com/agent/tickets/239871
-Verified successful PR merge and closed ticket: https://higherlogic.zendesk.com/agent/tickets/239139
-Let Shauna and Max know that I'm moving to AppEng so I won't be able to continue as Oracle Premier Support Agent. Also included Andrew to get the ball rolling for the new Premier Agent.
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