Mike's Nightly Updates
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-Quick status update for the client: https://vanilla.freshdesk.com/a/tickets/84621
-Filed Question: https://vanilla.freshdesk.com/a/tickets/84766
-Filed Question: https://vanilla.freshdesk.com/a/tickets/84769
-Filed Question: https://vanilla.freshdesk.com/a/tickets/84770
-Verified date and notified CSM: https://vanilla.freshdesk.com/a/tickets/84778
-Investigated, updated old issue, and asked the CSM for confirmation that the issue isn't currently causing problems: https://vanilla.freshdesk.com/a/tickets/84780
-Updated FD statuses as needed.
-Asked about a feature request: https://github.com/vanilla/support/issues/2586
-Discussing the cause of the issue with Dani: https://github.com/vanilla/support/issues/2586
-Quick reply to Richard: https://github.com/vanilla/support/issues/3216
-Updated CSM with dev resolution: https://vanilla.freshdesk.com/a/tickets/84638
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-Filed chore: https://vanilla.freshdesk.com/a/tickets/84898
-Adam fixed the issue, notified client, and closed: https://vanilla.freshdesk.com/a/tickets/84904
-Filed question: https://vanilla.freshdesk.com/a/tickets/84874
-Linked explanation doc: https://vanilla.freshdesk.com/a/tickets/84877
-Appears to be a deleted user; asked the client to confirm any recent user deletions: https://vanilla.freshdesk.com/a/tickets/84882
-Recommended decreasing the Promote Threshold instead: https://vanilla.freshdesk.com/a/tickets/84886
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/84890
-Filed and asked CSM to confirm staging and not prod: https://vanilla.freshdesk.com/a/tickets/84891
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-Filed request: https://vanilla.freshdesk.com/a/tickets/84886
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/84978
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/84981
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/84998
-Tested, but seems to be entirely on their other website: https://vanilla.freshdesk.com/a/tickets/85131
-Working with the client to diagnose the issue; requested info. Filed: https://vanilla.freshdesk.com/a/tickets/85138
-Translated some Chinese and explained the likely situation; asking coworkers to check sendgrid in the morning. Nevermind, is a bug and has been fixed: https://vanilla.freshdesk.com/a/tickets/85141
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-Updated FD statuses and notified clients as needed.
-Linked and updated the GH Mila mentioned: https://vanilla.freshdesk.com/a/tickets/84882
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/85215
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/85219
-Quick help and asked a followup question: https://vanilla.freshdesk.com/a/tickets/85226
-Ran through some testing, but couldn't repro; broke in another way that has been fixed, but not deployed. Asked for group info: https://vanilla.freshdesk.com/a/tickets/85243
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/85243
-Tested, tried some fixes, and filed: https://vanilla.freshdesk.com/a/tickets/85348
-Did some testing and relayed the quick fix: https://vanilla.freshdesk.com/a/tickets/85355
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/85364
-Investigated, discovered they didn't have a Sphinx template, selected standard, and Bam: https://vanilla.freshdesk.com/a/tickets/85365
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-Investigated the problem and the fix; tracked down the fix merge was right after the branch so it won't hit until 2020.024: https://vanilla.freshdesk.com/a/tickets/84214
-Investigated, but filed: https://vanilla.freshdesk.com/a/tickets/85493
-Investigated, but nothing seems out of the ordinary; asked some followup questions: https://vanilla.freshdesk.com/a/tickets/85494
-Sent out backup info: https://vanilla.freshdesk.com/a/tickets/85484
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/85496
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/85498
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-Investigated the ticket that came back as it seemed fairly unrelated to the other issues, but it was a legit request from the client; notified them of the dev's decision: https://vanilla.freshdesk.com/a/tickets/84536
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-Extensive testing to ensure messages weren't broken everywhere; filed a request to fix Rhys' site: https://vanilla.freshdesk.com/a/tickets/85691
-Filed Ops request and closed out the other issue and tickets: https://vanilla.freshdesk.com/a/tickets/83762
-Hunted down and reported the problem the client created: https://vanilla.freshdesk.com/a/tickets/85801
-Updated tickets as necessary.
-Fixed Oracle's problem and notified Shauna: https://vanilla.freshdesk.com/a/tickets/85773
-Tracked down the problem and explained the fix: https://vanilla.freshdesk.com/a/tickets/85778
-Investigated, tried some queries, but I think it's likely related to the other Oracle issue with groups and tagging: https://vanilla.freshdesk.com/a/tickets/85782
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-Explained my findings in more detail: https://vanilla.freshdesk.com/a/tickets/85778
-Investigated and linked to issue: https://vanilla.freshdesk.com/a/tickets/85889
-Updated client and issue: https://vanilla.freshdesk.com/a/tickets/85740
-Investigated, but found nothing to worry about yet. Asked for some specifics so we can do further testing: https://vanilla.freshdesk.com/a/tickets/85894
-Did a lot of testing to see if I could get it to work, but there seems to be something wrong. We could probably use some documentation on this. Filed: https://vanilla.freshdesk.com/a/tickets/85865
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/85880
-Linked possible related issue: https://vanilla.freshdesk.com/a/tickets/85888
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/81113
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/79497
-Updated Client: https://vanilla.freshdesk.com/a/tickets/83762
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-Answered question about deploy date: https://vanilla.freshdesk.com/a/tickets/79497
-Updated the route to process the search query as well: https://vanilla.freshdesk.com/a/tickets/85964
-Updated some tickets.
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/86171
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/86172
-Investigated and gave a full list of details from issues and docs: https://vanilla.freshdesk.com/a/tickets/86173
-Answered Custom Domain question: https://vanilla.freshdesk.com/a/tickets/86174
-Answered the question using an older issue: https://vanilla.freshdesk.com/a/tickets/86180
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-Explained the best approach: https://vanilla.freshdesk.com/a/tickets/86241
-Tested & answered: https://vanilla.freshdesk.com/a/tickets/85424
-Filed: https://vanilla.freshdesk.com/a/tickets/86257
-Updated FD statuses.
-Explained best usage/workarounds: https://vanilla.freshdesk.com/a/tickets/86171
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-Updated FD statuses.
-Updated client and closed: https://vanilla.freshdesk.com/a/tickets/84800
-Checked their plan, Enabled SAML plugin on both sites, and sent the docs to the client. Answered a followup question as well: https://vanilla.freshdesk.com/a/tickets/86359
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/86304
-Wrote up a quick HowTo and enabled File Uploads for the category in question: https://vanilla.freshdesk.com/a/tickets/86322
-Sent a security question about BrowserStack over to Paul.
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/85594
-Tested and searched, but couldn't find an answer.
-Linked and added new details: https://vanilla.freshdesk.com/a/tickets/86316
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/86332
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/86335
-Answered Theme Editor question: https://vanilla.freshdesk.com/a/tickets/86352
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/86357
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-Notified client of prod push: https://vanilla.freshdesk.com/a/tickets/82282
-Found what I could for the client, in the meantime, while the devs take a look at the ticket: https://vanilla.freshdesk.com/a/tickets/85740
-Tested and asked client to confirm; looks like the issue wasn't fixed: https://vanilla.freshdesk.com/a/tickets/83341
-Updated the GH with what could be a global issue: https://github.com/vanilla/support/issues/3388
-Did extensive testing on the group invites: https://vanilla.freshdesk.com/a/tickets/86555
-Confirmed OverrideMobile is set in the config and asked about a misunderstanding from the client. Explained the best approach for what they asked: https://vanilla.freshdesk.com/a/tickets/86859
-Updated CSM w/ resolution: https://vanilla.freshdesk.com/a/tickets/85880
-So many emails. o.O
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-Explained common occurrences for data differentiation: https://vanilla.freshdesk.com/a/tickets/86964
-Re-tested and filed: https://vanilla.freshdesk.com/a/tickets/86555
-Updated and Closed issue and ticket: https://vanilla.freshdesk.com/a/tickets/86880
-Did extensive testing to ensure the problem was with their customizations and we don't have any issues with Keystone: https://vanilla.freshdesk.com/a/tickets/86955
-Hunted down the documentation and explained the workaround and autoconnect: https://vanilla.freshdesk.com/a/tickets/86954
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-Investigated and asked the client some questions so we can rule out a security issue. Seems non-urgent; filed: https://vanilla.freshdesk.com/a/tickets/87241
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/87217
-Investigated and recommended the best course to quick fix: https://vanilla.freshdesk.com/a/tickets/87229
-Investigated and it seems they just didn't save the provided URL when they were testing. Notified CSM as such: https://vanilla.freshdesk.com/a/tickets/87239
-Tested, looked through the other fix, but decided to file as a precaution: https://vanilla.freshdesk.com/a/tickets/87240
-Nothing pressing in SuccessTeam
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-Explained the manual approach and asked if they wanted the devs to look into a possible mass restore: https://vanilla.freshdesk.com/a/tickets/87241
-At Andrew's request I did some additional investigating of this issue and added my findings to the issue: https://github.com/vanilla/support/issues/3465
-Nothing in SuccessTeam
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Twas the night before Christmas, when all through the house
Not a creature was stirring, not even a mouse.
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-Eplained the guest metric and how it doesn't affect their private community: https://vanilla.freshdesk.com/a/tickets/87541
-Did some investigating and testing and threw together a quick howto for editing the nav links in Keystone: https://vanilla.freshdesk.com/a/tickets/87534
-Explained that only Admins/Mods can see IPs: https://vanilla.freshdesk.com/a/tickets/87542
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/87531
-Removed the field via the config and notified Sheena: https://vanilla.freshdesk.com/a/tickets/87532
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-Checked their settings and asked for some confirmational information to make sure the issue isn't just old emails: https://vanilla.freshdesk.com/a/tickets/88207
-Checked the issues that we have filed and it looks like it's probably already being handled, but we'll await more info from the client: https://vanilla.freshdesk.com/a/tickets/88206
-Explained how to generate a user list: https://vanilla.freshdesk.com/a/tickets/88208
-Tested the problem I initially found, but everything seems fine now. Looked through the issues to make an educated guess at what went wrong and why it's fixed: https://vanilla.freshdesk.com/a/tickets/87255
-Filed request to add strings to all languages: https://vanilla.freshdesk.com/a/tickets/88205
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-Linked and explained the change log: https://vanilla.freshdesk.com/a/tickets/88272
-Wrote up a quick explanation of their problem, the fix, and the workaround: https://vanilla.freshdesk.com/a/tickets/87393
-A better explanation for the client with the user export just in case: https://vanilla.freshdesk.com/a/tickets/88208
-Filed feature request: https://vanilla.freshdesk.com/a/tickets/88268
-Updated FamilySearch info in FD.
-Explained the basics of copying the theme from staging to prod and left a note for Mila to pipe in: https://vanilla.freshdesk.com/a/tickets/88278
Also, Jarvis is awesome, but definitely sassy. Damn, lol.
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Decided to double down on my notes in case I need to back-track later; hunting through slack is not fun.
-Looks legitimate. Passed to Security: https://vanilla.freshdesk.com/a/tickets/88381
-Scoured our documentation for answers on the permissions, but couldn't find any. Asked CSM for details on the problem. Filed: https://vanilla.freshdesk.com/a/tickets/88363
-Quick meeting with Cam.
-Jotted down some ideas for our FD tagging that came to mind chatting with Cam.
-Reevaluated and reorganized some old notes of things I want to do.
-Escalated the ticket since it's been sitting for a month and apologized to the client: https://vanilla.freshdesk.com/a/tickets/85740
-Tried everything to reproduce before I realized this was a previous issue that I tracked down. Fixed the quotes while I was there and told Brendan what happened: https://vanilla.freshdesk.com/a/tickets/88359
-Did some testing and came up with some CSS that does the trick: https://vanilla.freshdesk.com/a/tickets/88317
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-Informed client of the proper DNS setup for a new custom domain, went back and forth for a couple hours explaining the problem until it borked. And then Ryan clicked the button and it worked: https://vanilla.freshdesk.com/a/tickets/88487
-Did some testing, postulated a theory, and asked for some info to confirm: https://vanilla.freshdesk.com/a/tickets/88406 (edited)
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-Did some of my own testing to confirm that the previous fix no longer works. Updated GH: https://github.com/vanilla/support/issues/3565
-Wrote up an essay detailing the issues: https://vanilla.freshdesk.com/a/tickets/88781
-Thought about this one for a while, but ended up filing as is: https://vanilla.freshdesk.com/a/tickets/88785
-This was a bit of a nightmare with how small and intricate the issues were, but mostly in that this looks to have been partly fixed by a dev, but I couldn't find a GH issue for that. Filed: https://vanilla.freshdesk.com/a/tickets/88786
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-Did some research on redirects and I believe they would need to do a redirect on their side; asked for some details: https://vanilla.freshdesk.com/a/tickets/88930
-Sent staging site link: https://vanilla.freshdesk.com/a/tickets/88952
-Explained our previous findings, asked them to check for any dev changes on their side, and filed to do the same on ours: https://vanilla.freshdesk.com/a/tickets/88687
-Linked previous issue and notified client that we're working on it: https://vanilla.freshdesk.com/a/tickets/88925
-Informed client of the different profile fields viewable to members and that the few remaining can be removed via CSS: https://vanilla.freshdesk.com/a/tickets/88957
-Checked up on old issues and closed if needed.
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/89027
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/88898
-Looks like the user just logged in; inquiring: https://vanilla.freshdesk.com/a/tickets/89036
-Explained the password reset has been fixed, but if they're still having trouble to let us know and we'll forward em: https://vanilla.freshdesk.com/a/tickets/88600
-Re-tested & explained my findings and possible rando theory: https://github.com/vanilla/support/issues/2543
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-Did some testing and wrote up the probable cause and a couple solutions: https://vanilla.freshdesk.com/a/tickets/89162
-Left a note for Andrew to notify billing on Monday morning: https://vanilla.freshdesk.com/a/tickets/89166
-Moved to Security and assigned to Paul: https://vanilla.freshdesk.com/a/tickets/88930
-Hunted down and fixed the problems: https://vanilla.freshdesk.com/a/tickets/89153
-Updated client of backport and closed: https://vanilla.freshdesk.com/a/tickets/88898
-Quick test to answer CSM question: https://vanilla.freshdesk.com/a/tickets/89139
-Solved the missing variable problem, but discovered another problem nobody else has noticed; asking if it's just me: https://vanilla.freshdesk.com/a/tickets/89151
-Did some searching and deduced the permissions misconfiguration: https://vanilla.freshdesk.com/a/tickets/89163
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-Tested the standard API calls without success. Filed a question/feature request for the info. Also did a bunch of analytics testing to try and produce a setup for finding unanswered questions. Found an unfinished GH issue and inquired with Todd there as well: https://vanilla.freshdesk.com/a/tickets/89278
-Asked CSM for the specifics Val is looking for as well as some of my own. Also noted in GH as she beat me to it (so Val knows what's going on): https://vanilla.freshdesk.com/a/tickets/88363
-Wrote up a massive explanation of the ways you can get the number of users (total and registered); mostly did the API approach to verify the Dashboard numbers were correct as they're about 70k users off from the current user list: https://vanilla.freshdesk.com/a/tickets/89286
-Did quite a few tests trying to track down where the problem may be and noted them in the ticket. As well as a likely explanation and some more information we can gather from the client and/or devs: https://vanilla.freshdesk.com/a/tickets/89139
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