Mike's Nightly Updates
Comments
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-Found and tested a solution for enabling Save Draft button on comments: https://vanilla.freshdesk.com/a/tickets/76983
-Spent entirely too much time trying to figure out a workaround, eventually implementing an okay fix, and filing: https://vanilla.freshdesk.com/a/tickets/77162
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-Re-scoured the API docs just in case and filed the question. Then closed and responded with the info from the original ticket: https://vanilla.freshdesk.com/a/tickets/77248
-Tested and filed: https://vanilla.freshdesk.com/a/tickets/77252
-Did a bunch of testing to confirm my theory and wrote out a response for the client to fix the issue: https://vanilla.freshdesk.com/a/tickets/77236
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-Notified client of deploy date: https://vanilla.freshdesk.com/a/tickets/76242
-Updated Statuses.
-Notified client of deploy date and set a reminder to disable the temp fix: https://vanilla.freshdesk.com/a/tickets/77162
-Answered the question in general terms and asked for some of our own: https://vanilla.freshdesk.com/a/tickets/77472
-Quick note for val: https://github.com/vanilla/support/issues/2479
-Answered JIT SAML questions: https://vanilla.freshdesk.com/a/tickets/77483
-Ran some tests and answered questions about mobile: https://vanilla.freshdesk.com/a/tickets/77162
-Filed question about mobile timestamps: https://vanilla.freshdesk.com/a/tickets/77162
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-Filed: https://vanilla.freshdesk.com/a/tickets/77483
-Generated the file, asked account owner for permission to give to other person. Got confirmation and sent: https://vanilla.freshdesk.com/a/tickets/77557
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/77559
-Updated client: https://vanilla.freshdesk.com/a/tickets/77252
-Asked CSM for info: https://vanilla.freshdesk.com/a/tickets/76635
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/76990
-Tested & Filed on both clients' sites. Verified both were working and notified client/csm: https://github.com/vanilla/support/issues/2542
-Kept up with the devs fixes throughout the night.
- Asked for clarification: https://vanilla.freshdesk.com/a/tickets/77577
-Quick note for Andrew: https://vanilla.freshdesk.com/a/tickets/77629
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/77641
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/77745
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/77751
-Tested and notified client: https://vanilla.freshdesk.com/a/tickets/77559
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/77840
-Tested & Filed. Asked client for a possible origination of the text: https://vanilla.freshdesk.com/a/tickets/77842
-Quick check to make sure the dev contacted the CSM directly since the issue was vague: https://vanilla.freshdesk.com/a/tickets/77483
-Clarified dev response to CSM: https://vanilla.freshdesk.com/a/tickets/77751
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-Investigated and did a bunch of testing. Think I've limited it to the embed code; asked CSM to request it from the client: https://vanilla.freshdesk.com/a/tickets/77930
-Tested extensively and filed. Also figured out a workaround and notified the CSM: https://vanilla.freshdesk.com/a/tickets/77934
-Tested SSO successfully and noted for Shauna: https://vanilla.freshdesk.com/a/tickets/77506
-Ran through some theories, looked through the logs, and filed: https://vanilla.freshdesk.com/a/tickets/77935
-Re-enabled emails: https://vanilla.freshdesk.com/a/tickets/77506
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/77961
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-Updated client of fix: https://vanilla.freshdesk.com/a/tickets/77559
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/75577
-Updated client: https://vanilla.freshdesk.com/a/tickets/71880
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/77961
-Updated GH with new client example: https://vanilla.freshdesk.com/a/tickets/77935
-Notified client of updates: https://vanilla.freshdesk.com/a/tickets/76887
-Asked for clarification and sso creds: https://vanilla.freshdesk.com/a/tickets/78056
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/78058
-Linked to Oracle ticket of the same issue: https://vanilla.freshdesk.com/a/tickets/78073
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-Updated CSM: https://vanilla.freshdesk.com/a/tickets/77934
-Updated Statuses.
-Filed question: https://vanilla.freshdesk.com/a/tickets/78145
-Updated Client: https://vanilla.freshdesk.com/a/tickets/76302
-Linked to an open issue: https://vanilla.freshdesk.com/a/tickets/78126
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/78131
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-Filed: https://vanilla.freshdesk.com/a/tickets/78229
-Created export request: https://vanilla.freshdesk.com/a/tickets/78340
-Tested the issue, but doesn't seem to be an ongoing problem as of now. Explained we don't support SVGs yet, but the user should be fine going forward: https://vanilla.freshdesk.com/a/tickets/74390
-Could not reproduce. Asked for more info: https://vanilla.freshdesk.com/a/tickets/78320
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/78323
-Filed request: https://vanilla.freshdesk.com/a/tickets/78325
-Filed question: https://vanilla.freshdesk.com/a/tickets/78332
-Filed request: https://vanilla.freshdesk.com/a/tickets/78337
-Did a little testing before Elize got on and noted it: https://vanilla.freshdesk.com/a/tickets/78345
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-Forwarded to Paul at Laura's recommendation: https://vanilla.freshdesk.com/a/tickets/78452
-Updated client with fix deploy dates: https://vanilla.freshdesk.com/a/tickets/73908
-Sent the export info to the client: https://vanilla.freshdesk.com/a/tickets/78340
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/78325
-Updated FD statuses where applicable.
-Answered quick /entry/password question: https://vanilla.freshdesk.com/a/tickets/78262
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-Told client we would re-enable his keyword blocker plugins when the 2020.017 deploy eventually happens: https://vanilla.freshdesk.com/a/tickets/76831
-Found and linked the other issue SonicWall is seeing: https://vanilla.freshdesk.com/a/tickets/78126
-Updated FD statuses as needed.
-Notified CSM of fix deploy: https://vanilla.freshdesk.com/a/tickets/78532
-Tested fine for me. Made some recommendations to the client since Mila is out for the evening: https://vanilla.freshdesk.com/a/tickets/78534
-Tested and tracked down an issue in their FB SSO config: https://vanilla.freshdesk.com/a/tickets/78553
-Reset client's password and notified that the ongoing issue has been fixed: https://vanilla.freshdesk.com/a/tickets/78550
-Did a bunch of testing, but everything seems fine. Added some theories to the ticket: https://vanilla.freshdesk.com/a/tickets/78555
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-Updated client of fix deploy: https://vanilla.freshdesk.com/a/tickets/77577
-Updated FD Statuses as needed.
-Updated client of fix deploy: https://vanilla.freshdesk.com/a/tickets/78345
-Sent over the sftp instructions and credentials: https://vanilla.freshdesk.com/a/tickets/78660
-Attempted to test, but their Reported Posts category is empty/not being displayed: https://vanilla.freshdesk.com/a/tickets/78511
-Updated the ticket and issue with new info from client: https://vanilla.freshdesk.com/a/tickets/78594
-Reconfigured my FB SSO and did some hunting to figure out what the likely culprit is. Notified the client as such: https://vanilla.freshdesk.com/a/tickets/78553
-Filed: https://vanilla.freshdesk.com/a/tickets/78647
-Answered the SSO redirect question and asked for SSO creds: https://vanilla.freshdesk.com/a/tickets/78502
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-Explained the issue with their cname: https://vanilla.freshdesk.com/a/tickets/78693
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/78718
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/78715
-Notified CSM of the fix in the works and it's deploy date: https://vanilla.freshdesk.com/a/tickets/78717
-Updated statuses as necessary.
-Enabled Pockets: https://vanilla.freshdesk.com/a/tickets/78550
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-Notified end-user to contact admin: https://vanilla.freshdesk.com/a/tickets/78905
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-Did some quick testing and it seems to be due to user error atm: https://vanilla.freshdesk.com/a/tickets/79023
-Closed issue as duplicate and linked FD to original: https://vanilla.freshdesk.com/a/tickets/78974
-Filed notifications issues: https://vanilla.freshdesk.com/a/tickets/78102
-Added a quick reminder for Andrew: https://vanilla.freshdesk.com/a/tickets/78662
-Investigated and definitely looks like a "too many cooks in the kitchen" issue on Foundant's side: https://vanilla.freshdesk.com/a/tickets/78981
-Investigated, filed, and asked some follow-up questions for CSM: https://vanilla.freshdesk.com/a/tickets/78983
-Answered the jsconnect and API questions. Asked Laura about the .Net library progress: https://vanilla.freshdesk.com/a/tickets/78998
-Answered question about Reaction Log button: https://vanilla.freshdesk.com/a/tickets/79027
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/79030
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-Researched & Filed: https://vanilla.freshdesk.com/a/tickets/78502
-Filed SEO Question: https://vanilla.freshdesk.com/a/tickets/79161
-Updated FD statuses as necessary.
-Inquired with Dani and Shauna about backporting: https://vanilla.freshdesk.com/a/tickets/78788
-Updated GH and client: https://vanilla.freshdesk.com/a/tickets/78255
-Checked on SuccessTeam box; nothing urgent.
-Tested, investigated, and gave the best answer I could find: https://vanilla.freshdesk.com/a/tickets/79147
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/79148
-Tested, hunted down some old issues with identical problems, and filed: https://vanilla.freshdesk.com/a/tickets/79155
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-Call from FairfaxCryoBank trying to figure out what version of .Net they're running. Their site is hosted on BlueHost, but I found a page saying that BlueHost doesn't support .Net as it's a Linux-based system. But their jsConnect is configured with a .ashx authentication page. Told him to contact is dev contractors as they likely developed the jsConnect client-side.
-Checked SuccessTeam queue around 7:30pm, nothing urgent.
-Confirmed as previous issue and notified CSM: https://vanilla.freshdesk.com/a/tickets/79262
-Updated FD statuses as necessary.
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/79250
-Spent way too much time writing out why this relatively unimportant aspect should be fixed: https://github.com/vanilla/support/issues/2674
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-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/73628
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/79392
-Tested and notified client of patch deployment: https://vanilla.freshdesk.com/a/tickets/79362
-Added to FSecure issue, notified #dev-support, & client: https://vanilla.freshdesk.com/a/tickets/79387
-Ran Utility Update and applied user role: https://vanilla.freshdesk.com/a/tickets/79370
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-Tested & Filed missing country flag issue: https://vanilla.freshdesk.com/a/tickets/78789
-Updated FD statuses.
-Did some research on 3rd-party cookies and our dealings with them, but eventually passed to Paul to see if he has any info on this: https://vanilla.freshdesk.com/a/tickets/79441
-Tested a lot of links throughout their site, but the problem is gone. Notified Sheena: https://vanilla.freshdesk.com/a/tickets/79479
-Checked on SuccessTeam box around 8pm.
-Emailed DbDl owner, explaining the situation: https://vanilla.freshdesk.com/a/tickets/79421
-Tested, researched, & filed: https://vanilla.freshdesk.com/a/tickets/79480
-Tested, answered, & filed just in case: https://vanilla.freshdesk.com/a/tickets/79491
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/79494
-Tested several variations until I discovered the issue with their query. Notified CSM: https://vanilla.freshdesk.com/a/tickets/79497
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-Summarized cause of previous issue: https://vanilla.freshdesk.com/a/tickets/78789
-Seems to have been fixed. Maybe by the recent deploy. Notified the CSM: https://vanilla.freshdesk.com/a/tickets/78936
-Found the permission they are missing and notified CSM: https://vanilla.freshdesk.com/a/tickets/79619
-Told client how to fix mailto links. Also tested and explained the inability to create image links in Rich: https://vanilla.freshdesk.com/a/tickets/79647
-Explained the best approach to switching Custom Domain: https://vanilla.freshdesk.com/a/tickets/79648
-Nothing urgent in SuccessTeam box.
-Investigated the IP, found the ban rule, and reported both to the CSM: https://vanilla.freshdesk.com/a/tickets/79630
-Tested fine. Explained some possible issues on their side and asked for more info: https://vanilla.freshdesk.com/a/tickets/79655
-Noted the workaround: https://vanilla.freshdesk.com/a/tickets/79631
-Removed old link and added new link to other issue: https://vanilla.freshdesk.com/a/tickets/79370
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/79494
-Worried about this as the theme fix was only deployed to staging; notified CSM: https://vanilla.freshdesk.com/a/tickets/78102
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-Sent screenshots of the Private Discussions docs as well as the links to the /users endpoint: https://vanilla.freshdesk.com/a/tickets/79736
-Updated client and escalated issue: https://vanilla.freshdesk.com/a/tickets/78721
-Inquired with Shauna about some docs. Private Discussions for example only seems to exist within the Oracle Launch section which is restricted for non-oracle clients.
-Updated Rhys to keep an eye out for this after the fixes deploy: https://vanilla.freshdesk.com/a/tickets/79732
-Updated CSM with my expectations and filed a low priority chore to update the docs: https://vanilla.freshdesk.com/a/tickets/79497
-Found the doc and clarified Kirstie's misconception just in case: https://vanilla.freshdesk.com/a/tickets/79731
-Did some testing on the API to verify that the API is doing it's job correctly. Asked CSM for some clarity from the client: https://vanilla.freshdesk.com/a/tickets/79735
-Tested various settings fine and notified CSM: https://vanilla.freshdesk.com/a/tickets/79740
-Re-Tested, Updated, & Closed: https://vanilla.freshdesk.com/a/tickets/76664
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-Responded to Max's question: https://vanilla.freshdesk.com/a/tickets/79491
-Corrected the info I sent to the client: https://vanilla.freshdesk.com/a/tickets/79736
-Explained the user search nuances: https://vanilla.freshdesk.com/a/tickets/79863
-Worked with the client to ensure the issue was isolated to a single user and most likely network related: https://vanilla.freshdesk.com/a/tickets/79859
-Did a bunch of testing, but we need more info and I got a CSRF error somehow. I'll come back later for more testing: https://vanilla.freshdesk.com/a/tickets/79735
-Inquired with Isis if we could sneak this fix into 2020.019 since we just missed the branch: https://vanilla.freshdesk.com/a/tickets/78674
https://vanilla.freshdesk.com/a/tickets/78735
-Noted new symptom in GH issue: https://vanilla.freshdesk.com/a/tickets/79825
-Responded directly to the client considering the sounded urgency and time explaining the 30rpm rate limit for POST requests: https://vanilla.freshdesk.com/a/tickets/79829
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-Filed & notified #dev-support: https://vanilla.freshdesk.com/a/tickets/80007
-Sent the client a user export: https://vanilla.freshdesk.com/a/tickets/79356
-Investigated the account, but it doesn't look like they've ever contributed. Asked Laura if there is anything I need to do prior to deletion: https://vanilla.freshdesk.com/a/tickets/80014
-Re-tested API, but still getting CSRF token error: https://vanilla.freshdesk.com/a/tickets/79735
-Tested some scenarios, but it simply seems like a double invite. Discovered an epic issue and asked Val if this is included in that since it's a bit vague in GH: https://vanilla.freshdesk.com/a/tickets/79907
-An odd ticket; asked a bunch of follow-up questions to get to the bottom of what needs doing: https://vanilla.freshdesk.com/a/tickets/80003
-Filed as another instance of the conversation timeouts: https://vanilla.freshdesk.com/a/tickets/80004
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-Asked Laura about giving the active client a full export: https://vanilla.freshdesk.com/a/tickets/80127
-Notified client that he forgot to enable the pocket: https://vanilla.freshdesk.com/a/tickets/80130
-Richard's images didn't upload; couldn't find them either. Asked to retry: https://vanilla.freshdesk.com/a/tickets/79778
-Explained missing escaped characters in locale: https://vanilla.freshdesk.com/a/tickets/80081
-Updated client of deployed fix: https://vanilla.freshdesk.com/a/tickets/78735
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/79828
-Closed issue as CSM resolved the ticket: https://github.com/vanilla/support/issues/2720
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/80137
-Remembered similarity to another issue and added the workaround to GH issue: https://vanilla.freshdesk.com/a/tickets/79585
-Didn't see anything urgent in SuccessTeam
-Ran some tests and found a possible, but not very good workaround. Also added in my previous issue: https://vanilla.freshdesk.com/a/tickets/79585
-Tested fine for me. Asked some followup questions: https://vanilla.freshdesk.com/a/tickets/80111
-Investigated and it looks like they deleted Social Groups, asking client to confirm before we get the fix underway (so they don't inadvertently do it again: https://vanilla.freshdesk.com/a/tickets/79896
-Found some ideas that might work, but eventually filed for the devs since I don't have certainty: https://vanilla.freshdesk.com/a/tickets/80115
-Explained what the page was for and how someone could accidentally stumble upon it. Oddly, I completely missed this ticket for 7 hours as it was filed in Internal Support even though it's from a client: https://vanilla.freshdesk.com/a/tickets/80119
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-Checked on progress and noted in FD. It seems to be backported, but the change hasn't taken affect. Asked other agents to check in the morning and inquire if need be: https://vanilla.freshdesk.com/a/tickets/79899
-Filed question: https://vanilla.freshdesk.com/a/tickets/80218
-Went to fix directly, but noticed an issue with the string replacement design. Filed: https://vanilla.freshdesk.com/a/tickets/80205
-Investigated their setup and it looks pretty good except for members without Sign In permissions. Filed request to send out password reset emails. Explained a few things for the client: https://vanilla.freshdesk.com/a/tickets/80240
-Hunted through site for any graphical issues in chrome and firefox, but it looks fine: https://vanilla.freshdesk.com/a/tickets/80235
-Nothing terribly urgent in SuccessTeam.
-Added Security to get Paul involved in case he can help answer the question: https://github.com/vanilla/support/issues/2726
-Checked back in at 2am, but it looks to be quiet tonight.
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-Worked with Dani to investigate the issue and reported back to Shauna with our best guess: https://vanilla.freshdesk.com/a/tickets/75020
-Tested thoroughly, but it seems fixed now. Did find another possible issue: https://vanilla.freshdesk.com/a/tickets/77731
-Investigated, but it looks alright at first glance. Explained how rss feeds work. Explained how emails can be viewed or not on a user-level and at a Admin/Mod-level: https://vanilla.freshdesk.com/a/tickets/80363
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/80289
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/80322
-Investigated their SSO config and fixed their signout redirect: https://vanilla.freshdesk.com/a/tickets/80328
-Nothing urgent in SuccessTeam.
-A quick rundown on the jsConnect setup: https://vanilla.freshdesk.com/a/tickets/80333
-Tested against my site & Filed: https://vanilla.freshdesk.com/a/tickets/80346
-Added a quick addendum question to speed things up down the line and to ensure the whole translation was fixed: https://vanilla.freshdesk.com/a/tickets/80205
-Notified client of fix: https://vanilla.freshdesk.com/a/tickets/78594
-Notified Olivier that he didn't upload the password to 1password: https://vanilla.freshdesk.com/a/tickets/80127
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-Filed and notified devs/paul, noting how unlikely this is to be an actual security issue: https://vanilla.freshdesk.com/a/tickets/80451
-Filed caching question: https://vanilla.freshdesk.com/a/tickets/80472
-Everything tested fine, but notified the client that I can assist with realigning the quotes if need be: https://vanilla.freshdesk.com/a/tickets/80439
-Analyzed their SSO connection and explained what needs to be done from here to get them going: https://vanilla.freshdesk.com/a/tickets/80442
-Filed: https://vanilla.freshdesk.com/a/tickets/80448
-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/80457
-Tested & Filed as the same issue considering the errors: https://vanilla.freshdesk.com/a/tickets/80458
-Investigated & Filed: https://vanilla.freshdesk.com/a/tickets/80462
-Nothing urgent in SuccessTeam.
-Discovered the issue and asked if the updates were intentional: https://vanilla.freshdesk.com/a/tickets/80466
-Updated CSM: https://vanilla.freshdesk.com/a/tickets/77745
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-Diagnosed and answered question. Asked for details on the other issue: https://vanilla.freshdesk.com/a/tickets/80633
-Re-opened and set to Waiting on CSM: https://vanilla.freshdesk.com/a/tickets/78131
-Investigated for a while, linked to other issue, and added a note: https://vanilla.freshdesk.com/a/tickets/80605
-Recommended registering with Chrome, but asked the devs if supporting it is a possibility: https://vanilla.freshdesk.com/a/tickets/80298
-Linked to GH issue and explained it to CSM since the devs haven't been able to confirm it yet: https://vanilla.freshdesk.com/a/tickets/80580
-Proposed a really simple approach, but filed the question for more complex answers from the devs: https://vanilla.freshdesk.com/a/tickets/80631
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