Mike's Nightly Updates

-Tracked down the issue and explained it and the fix to the client: https://vanilla.freshdesk.com/a/tickets/73547

-Wrote out a big HowTo write an Adv. Anyl. query: https://vanilla.freshdesk.com/a/tickets/73501

-Sent an email to the GH-FD plugin creator to gather some info.

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/73768

-Added pocket to hide password field: https://vanilla.freshdesk.com/a/tickets/73741

-Disabled maintenance mode: https://vanilla.freshdesk.com/a/tickets/73769

-Repeated my request for info, tested but could not repro, asked client to try dev console: https://vanilla.freshdesk.com/a/tickets/72631

-Tested a couple options I think could work: https://vanilla.freshdesk.com/a/tickets/73734

-Found and linked: https://vanilla.freshdesk.com/a/tickets/73753

-Tested, Filed, & posted in #dev-support: https://vanilla.freshdesk.com/a/tickets/73782

-Had call with Artissol (Freshdesk/Freshworks plugin makers) and they said they're going to update the app to include customized templates. So once they get that updated we should be able to install the new version and bam.

-Confirmed it was us from Laura: https://vanilla.freshdesk.com/a/tickets/73788

-Asked for some explanation for the logs: https://github.com/vanilla/support/issues/1829

-Moved a couple tickets to Awaiting Deploy

-Tested & filed with hypothesis: https://vanilla.freshdesk.com/a/tickets/73955

-Tested, recommended filing a false positive report w/ google, & said we would help if necessary. Also re-uploaded the avatar manually: https://vanilla.freshdesk.com/a/tickets/73212

-Tested, applied temp fix, filed, & notified dev-support in slack: https://vanilla.freshdesk.com/a/tickets/73966

Sorry I missed the meeting! Was super quiet up until right before the meeting and I mistook the alerts for the tickets. ?

-Tested manual workaround but it didn't work: https://vanilla.freshdesk.com/a/tickets/74160

-Tested one part successfully, but Re-opened again to figure out the last piece to the puzzle: https://vanilla.freshdesk.com/a/tickets/72565

-Tested fix successfully and notified CSM: https://vanilla.freshdesk.com/a/tickets/73101

-Answered some questions: https://vanilla.freshdesk.com/a/tickets/74255

-Found exisiting ticket and re-opened. Looks like it wasn't deployed to Public: https://vanilla.freshdesk.com/a/tickets/74264

-Long explanation of Universal Comments and the options available to them. And then more specifics on the ID: https://vanilla.freshdesk.com/a/tickets/72779

-Updated GH with client info: https://vanilla.freshdesk.com/a/tickets/69232

-Mentioned Andrew since he can speak to the devs directly: https://vanilla.freshdesk.com/a/tickets/74462

-Explained how to setup the Title field: https://vanilla.freshdesk.com/a/tickets/73527

-Fix went out yesterday, everything looks fine now: https://vanilla.freshdesk.com/a/tickets/74457

-Disabled as default connection...even though it was already disabled: https://vanilla.freshdesk.com/a/tickets/74465

-Added to Laura's comment with some possibly useful info: https://vanilla.freshdesk.com/a/tickets/74467

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/74659

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/74663

-Investigated Smarty, Twig, & API options, filed, and asked CSM for some info: https://vanilla.freshdesk.com/a/tickets/74669

-Did some quick testing before Elize gets on: https://vanilla.freshdesk.com/a/tickets/74494

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/74680

-Probably an accidental support email triggered from the dashboard: https://vanilla.freshdesk.com/a/tickets/74919

-Closed duplicate and notified Rhys of fix: https://vanilla.freshdesk.com/a/tickets/74913

-Updated GH asking about the patch as the config fix doesn't work. Got clarification of what the patch does and removed Rhys' feature flag: https://vanilla.freshdesk.com/a/tickets/74913

-Filed question: https://vanilla.freshdesk.com/a/tickets/74917

-Updated Shauna with my realization: https://vanilla.freshdesk.com/a/tickets/74680

-Looked over the configuration options and compared them to their Custom theme, then filed: https://vanilla.freshdesk.com/a/tickets/74933

-Answered user search question: https://vanilla.freshdesk.com/a/tickets/75132

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/75127

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/75130

-Updated sheena with the info from Dani: https://vanilla.freshdesk.com/a/tickets/74992

-Asked for clarification. Filed. Tested and notified CSM of success: https://vanilla.freshdesk.com/a/tickets/75420

-Figured out the best current approach; asked the devs to confirm or implement a feature. Todd confirmed and I relayed the info to sheena: https://vanilla.freshdesk.com/a/tickets/74998

-Worked with Dani and arranged for a 2020.014 deploy tomorrow morning: https://vanilla.freshdesk.com/a/tickets/75463

-Asked for site creds since the issue appears to be embed related: https://vanilla.freshdesk.com/a/tickets/75373

-Asked Richard for clarification: https://vanilla.freshdesk.com/a/tickets/75415

-Reopened the export request asking if we could get the status as well: https://vanilla.freshdesk.com/a/tickets/75677

-Explained the user's most likely issue and a fix: https://vanilla.freshdesk.com/a/tickets/75688

-Tested and asked for some info: https://vanilla.freshdesk.com/a/tickets/75682

-Filed request: https://vanilla.freshdesk.com/a/tickets/75683

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/75684

-Received an email about the FD-GH connection that says they can't do what they said they would. Inquiring.

-Updated CSM: https://vanilla.freshdesk.com/a/tickets/75590

-Tested color combos to find the proper controller, notified CSM, but also filed asking the devs for a fix to an awkward situation: https://vanilla.freshdesk.com/a/tickets/75832

-Worked with Max to fix a Something Went Wrong when viewing profiles issue.

-Worked with Max to try and get Charter's Prod back up, but it's out of my control. Filed & put in #cust-charter. Notified Max of Ryan's slack message: https://vanilla.freshdesk.com/a/tickets/75846

-Ran some tests, found a 301 permanent redirect, but only for /entry/password; most likely their side: https://vanilla.freshdesk.com/a/tickets/75839

-Wrote up a long note on what info we have and what we need to check through Papertrail. Also asked chris if/when he changed the user's password as well as the API key: https://vanilla.freshdesk.com/a/tickets/75598

-Updated ticket to waiting on CSM with info devs provided: https://vanilla.freshdesk.com/a/tickets/73933

-Sent a response about the FD->GH issue creating plugin with some potential fixes to see if we can make some progress.

-Updated CSM with documentation dev provided: https://vanilla.freshdesk.com/a/tickets/74933

-Explained a simple process to isolate a thread for a specific group of people: https://vanilla.freshdesk.com/a/tickets/76481

-Closed issue and updated ticket: https://vanilla.freshdesk.com/a/tickets/75684

-Informed client of using APIv2 and asked if they wanted to inquire about the devs doing it for them. Seems they're leaning towards the API; sent some docs: https://vanilla.freshdesk.com/a/tickets/76481

-Did some extensive testing, but couldn't reproduce. Found an issue with IE, but not what's reported. Asked for more info: https://vanilla.freshdesk.com/a/tickets/76483

-Changed from Closed to Awaiting Deploy:

https://vanilla.freshdesk.com/a/tickets/75961

https://vanilla.freshdesk.com/a/tickets/75298

-Quick update letting Olivier know the client's planned launch date: https://github.com/vanilla/support/issues/2404

-Updated client this is going in the backlog and closed tickets: https://vanilla.freshdesk.com/a/tickets/76398

-Updated client with some possible solutions and other issues: https://vanilla.freshdesk.com/a/tickets/76217

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/76471

-Responded with the dev's reply: https://vanilla.freshdesk.com/a/tickets/75469

-Figured out they the client should be fine as long as the one Admin can access via /entry/password: https://vanilla.freshdesk.com/a/tickets/76540

-Spoke with Laura, who will inquire to the finishing touches w/ Derrick, and I notified the client we should have it by tomorrow: https://vanilla.freshdesk.com/a/tickets/72813

-Put in new/old request with Olivier; will ask Andrew to talk to Olivier in the morning: https://vanilla.freshdesk.com/a/tickets/76219

-Discovered an issue with the social connect zendesk connection, but the global is working fine. Asked client to retry connection and will file an issue if that didn't work: https://vanilla.freshdesk.com/a/tickets/76627

-Enabled email editing: https://vanilla.freshdesk.com/a/tickets/76651

-Tested, Filed, & Notified client: https://vanilla.freshdesk.com/a/tickets/76655

-Site seems fine. Trying to figure out what's happening to this admin tho: https://vanilla.freshdesk.com/a/tickets/76659

-Tested & Filed. Gave the client a possible solution to attempt: https://vanilla.freshdesk.com/a/tickets/76660

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/76664

-Discussed some options about an HTML to Markdown converter or getting their source code and emailed them to the company's management at the agent's request. Now we wait and hope.

-Had to tell someone that we don't do credit cards a couple time...I don't think they speak english at all: https://vanilla.freshdesk.com/a/tickets/76667

-Asked when a good testing time w/ Debug enabled would be: https://vanilla.freshdesk.com/a/tickets/76831

-Tested & Filed: https://vanilla.freshdesk.com/a/tickets/76833

-Recommended clearing C&C and asked for user info: https://vanilla.freshdesk.com/a/tickets/76302

-Updated FD ticket statuses: https://vanilla.freshdesk.com/a/tickets/76302

-Added note from speaking with Laura: https://vanilla.freshdesk.com/a/tickets/76462

-Wrote out a couple of long explanations: https://vanilla.freshdesk.com/a/tickets/76990

-Explained a couple of options that sounds like what they want and specified some docs: https://vanilla.freshdesk.com/a/tickets/77026

-Updated FD Statuses.

-Tested, Filed, & notified CSM of workaround: https://vanilla.freshdesk.com/a/tickets/77032

-Hunted & hunted, but could not find the answer; relayed what I tried: https://vanilla.freshdesk.com/a/tickets/77034

-Filed this on Farhan's behalf as it seems like their staging site got rolled back to an older state: https://vanilla.freshdesk.com/a/tickets/77050