Vanilla Area of Inquiry

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edited September 2021 in Support Agents

This field:

image.png


When I set that field up with Preston/the ZD team, we looked at the top 25 tags of 2021 and built that. I knew it would be lacking because we have a HUGE variety of tickets every week.

If you see an area that we need to add, post it in this thread and I'll add it to the sandbox and it'll eventually get 'deployed' to our production instance.

Keep in mind that this field will be customer-facing when the clients get portal access. We don't want it to be too intimidating to them, otherwise they just won't use it (a drop-down with 5000 options like what we probably need would be intimidating). If they don't use it, this becomes less useful for metric purposes and for creating grouped views based on that area of inquiry.

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