Can you search a Vanilla community from a 3rd party KB tool (i.e Zendesk)?

Unknown
Unknown
in Help

I get asked this every so often - is it possible to create a federated search if your KB is on Zendesk & your forum.

Is this a question of using Zendesk's API or should it be possible for a client to call Vanilla's search API from Zendesk?

Comments

  • Unknown
    Unknown

    You problem is the you have two APIs that are used to pull data from, but you have to put the code somewhere that does the actual pulling. You need somewhere to host the code. We don't do general hosting. I'm not sure if Zendesk does.

  • Unknown
    Unknown

    So if someone was using a 3rd party KB and wanted a federated search they'd like have to maintain/host some centralized page that makes calls to both Zendesk & Vanilla content and display it there.

    There would not be a way to display Vanilla forum content in a Zendesk search result, correct?

  • Unknown
    Unknown

    Yes, to the first paragraph. I can't speak to Zendesk.... if they allow you to put in custom code, then yes it could be done. I doubt it though.

  • Alex Powell
    Alex Powell
    edited September 2019

    All the implementations I've seen it was another page, like Promethean, Acer or Qualtrics. I am not sure Zendesk can bring in our API, but they seem to have a plugin for Algolia which may work. They would crawl Vanilla and bring the info in.


    https://www.zendesk.com/apps/support/algolia-search/?source=app_directory

    This is 100% conjecture, BTW, not an endorsement.

  • Unknown
    Unknown

    Personally, I'm really interested in Coveo. We have customers already using it and it has dedicated integrations with our competitors. Lithium, Jive, and Salesforce.


    Other cool platforms on the list: Zendesk, Oracle KB, Dropbox, Drive, Yammer, Jira, Confluence


    This can technically support Vanilla already through the Generic Search API

Categories