Did you know we had an internal wiki?

Unknown
Unknown
edited September 2015 in General

Please fill out this poll on your usage of the internal wiki. In the comments below, please let me know where and how you search for internal documentation.

Comments

  • Unknown
    Unknown

    I typically search Google drive.

  • Victorine Courtois
    Victorine Courtois

    I use (and update) the Client FAQ portion of it constantly. It contains a lot of configuration settings and I tend to add anything I discover to it. :)

  • radist
    radist

    yeah, the Client FAQ is a great resource for support and I use it often. I wouldn't mind having something more robust and organized, of course, but its worked.

  • Unknown
    Unknown

    The internal wiki was one of the first things Julie suggest I read as I began working at Vanilla. The Client FAQ has been a lifeline for me over the last few weeks.

  • Unknown
    Unknown

    This looks very useful and will now let me answer some of my own more technical questions. I can also see it being valuable for keeping docs on all our policies.

  • Vanilla Forums
    Vanilla Forums
    edited September 2015

    It's on our "internal tools" roadmap to upgrade the wiki to a full-blown internal docs system, probably using the same engine/format as our public-facing docs. Expanding that resource is going to get increasingly important to internal technical onboarding as @mbienz mentioned, and there's a lot of things kicking around in our heads (and on this forum) that should get doc'd better.

    Google Drive mystifies me. I can never remember what's in there, I have trouble navigating it, it's mostly marketing & sales resources so I don't reference it much, and half the time my permissions are messed up when someone tries to send me to something in there.

  • Unknown
    Unknown

    I used it all the time in support, but I haven't used it since then.

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