Analytics updates in November! (Analytics 1.1)

Unknown
Unknown
edited December 2016 in General

Addition:

  • Type of widget

    • Leaderboards

  • Type of graph

    • Bar chart
    • Pie chart

  • Section

    • Engagement section.

[1:32 PM] Lincoln Russell: Engagement measures user interactions. Posting is just baseline counts without any recognition of whether they are actually talking to someone else.
[1:32 PM] Lincoln Russell: Accepting an answer, or using reactions, or % of users who aren't just lurkers - those are engagement metrics.
[1:33 PM] Lincoln Russell: You could argue posting is a subset of engagement, and it's just that posting is a little ambiguous and there's so many of those metrics they need to be off on their own.
[1:34 PM] Lincoln Russell: Also, your overall engagement could decline as your post count increases.

You can see the descriptions of all the widgets here.

Fixes:

Comments

  • Unknown
    Unknown
    edited December 2016

    New additions

    Engagement

    • Metrics

      • Posts Positivity Rate (posts-positivity-rate)

    • Leaderboards

      • Members by Accumulated Reputation (top-member-by-accumulated-reputation)
      • Discussions with Most Comments (top-commented-discussions)
      • Discussions with Most Positive Reactions (top-positive-discussions)
      • Discussions with Most Negative Reactions (top-negative-discussions)

    • Graphs

      • Participation Rate (participation-rate)
      • Sentiment Ratio (sentiment-ratio)
      • Visits per Active User *(visits-per-active-user)
      • Average Posts per Active User (average-posts-per-active-user)
      • Average Comments per Discussion (average-comments-per-discussion)

    Posting

    • Leaderboards
      • Users with Most Posts (top-posters)
      • Users with Most Discussions (top-discussion-starters)

    Q&A

    • Leaderboards
      • Questions with Most Views (top-viewed-qna-discussions)
      • Users with Most Answers (top-question-answerers)
      • Users with Most Accepted Answers (top-best-answerers)

    Traffic

  • Vanilla Forums
    Vanilla Forums

    A few planned widgets were punted to 2017 because of UI and/or scaling concerns. This included "Top 100" leaderboards which ran into both problems. I think we were able to add a very nice collection for this pass and we learned a lot about how to move the analytics system forward, so I'm very pleased with how 1.1 turned out. We have a few aesthetic issues to sort out but we're ready to release the current batch as a preview now.

  • Unknown
    Unknown

    Great work to all involved. This is an analytics package we can be proud to sell.

  • Vanilla Forums
    Vanilla Forums
    edited December 2016

    Learned from this work and from meeting with Keen.io:

    • It's time to add caching support to speed up our Dashboard.
    • Keen offers Amazon S3 pass-thru backups for free. We should take advantage of this.
    • A new-ish "Discovery API" tool can be used for drilldowns & reporting in the future. It "freezes" a wide dataset for more advanced calculations.
    • We have a soft limit on cached queries (500). We're not sure if this will be an issue. Keen.io mentioned this is more a safety mechanism for them than an actual sticking point, much like we "limit" CDN storage. If we need 600, they won't care.
    • We may soon be able to direct "summary" emails to CSMs for community health overviews. Whether we will be able to direct this per-project (site) is unknown; this is a very new feature still in progress but they noted this would be useful for us. Generally, they are very open to feedback about how to make their service more useful to us.
    • Keen.io offers professional services now and has staff members with significant community analytics experience. We should leverage this.

    Overall, it's just been nice working with Keen.io. Their company culture is a bit of a kindred spirit with Vanilla so we work well together.

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