Examples of API Integrations
Hi Everyone, I'm hoping to get more examples of API integrations. It might also be helpful to get know about any past/current integrations that are not publicly available.
We know that the API is powerful, however examples and stories have a much greater impact with prospects.
Comments
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Here's one.
Client: Acer
API used: Search API
Use-Case: Display product specific search results on external CMS.
Link: https://www.acer.com/ac/en/CA/content/support-product/6142?b=1
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There's also a thread in the success community.
Scott has shared something cool:
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Client: Cireson
API Used: Discussions/idea statuses endpoints.
Use Case: keep community ideation suggestions in sync with backend idea mangement tool Aha!. As developers begin work on a particular project the idea status in the community gets updated via API to keep users in the loop.
Example:
e are just using a Azure Function to basically use the rest API on Aha and Vanilla to keep the two systems in sync. Votes show up on the idea in aha as well as who created it in the community and the link
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Client: OnShape
API: Discussions
Use case: Bringing community ideas into JIRA.
Per Lou from our Success community:
I mainly do this as a polling interval but I have a job that runs on an idea category that counts up the votes of public feature requests and places them in a field in the JIRA associated to the work we will do to ship the feature. We also track things via our ticketing system (Zendesk) so we can look at direct votes via tickets vs public votes to get a better sense of need. I am using the current V2 API of Vanilla to do this.
In your case the job could check for votes and when it does add a JIRA issue with the content into your ticketing system. You would probably want some tracker so you can avoid dupes on create and just update the vote count.
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Adding this one that Adrian put in chat:
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Based on these examples, I put together a PPT for Jamf yesterday. Thought I'd share in case you find this helpful.
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I got a couple of other ones after talking to some people:
Bitdefender - Cybersecurity & Anti-virus software:
URL: https://community.bitdefender.com/en/
API use:
- Use analytics querying endpoint to pull community data into PowerBI and build comprehensive dashboards.
F-Secure - Cybersecurity:
URL: https://community.f-secure.com/
API use:
- Technical writer team creates knowledge base articles in Salesforce and uses the API to publish and update them in the community Knowledge base.
Equinox Group - luxury fitness brand:
Community is private to Equinox gym members. Only accessilble through the Equinox mobile app. Through API and webhooks they re-build many aspects of the Vanilla platform inside the mobile app including users communicating with one another.
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I forgot to include StartUp Nation in my post but I also used them for embedding posts from the community on their website and Vanilla comments on their blog.
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It's not really the API since it's done via the WordPress plugin.
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