Team Supreme March 18th 2020 Sprint review (2020.006) Questions
As mentione in Slack I thought it might be a good idea to have a thread for questions related to what wa scovered. I have no idea if anyone else even has questions.
Per Adam's Slack message this is what was covered:
- Interactive Theme Editor w/ Live Preview - (finally!)
- Additional theme support and options for KB and foundation.
- Additional improvements to the KB-specific permissions.
- 1-way syncing from zendesk to Vanilla.
- A new Rich Editor embed for ours success community (API documentation embed).
Comments
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Question:
- Do the pocket locations still appear in the same places with the foundation theme for your community? I am thinking about ad-placement.
- In the same vein, is the notion of a custom pocket location still possible? Custom pocket locations required modifying the HTML where you wanted it to display
- What kind of configuration would be required for a customer to set up the sync for Zendesk if they were looking to leverage the KB for that?
- Would this always be a pro-service or is something we'd do to for customers to help them out?
- Would this always be a pro-service or is something we'd do to for customers to help them out?
- The Open API embed is only for us or could others use it? I've run into customers/prospect that also use Open API so I could see it having some appeal. A customer of ours, Panopto, was interested in our KB but it wasn't fleshed out enough back in October for them. They use SF but I do know they use the Open API swagger thing: https://demo.hosted.panopto.com/Panopto/Api/Docs/index.html#/
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Do the pocket locations still appear in the same places with the foundation theme for your community? I am thinking about ad-placement.
Yes. Pockets still work as usual in the foundation theme. It is just a theme after all.
In the same vein, is the notion of a custom pocket location still possible? Custom pocket locations required modifying the HTML where you wanted it to display
As above, pockets still work exactly the same way in foundation.
What kind of configuration would be required for a customer to set up the sync for Zendesk if they were looking to leverage the KB for that?
We're still working on this, but it's likely just going to be providing a read-only Zendesk API token and credentials and identifying the Vanilla sites they want them to sync too. For the immediate future any customer doing this will likely have to allow to us to inspect their zendesk instance first to make sure that we will have proper compatibility, because right now we've only tested with the King instance and our own instance. I'm not sure we are aware of all zendesks feature-set yet and some work may need to be done to accommodate something new.
Would this always be a pro-service or is something we'd do to for customers to help them out?
@Todd is probably the only one who can answer this right now. We'd likely treat the initial setup similarly to a migration though.
The Open API embed is only for us or could others use it? I've run into customers/prospect that also use Open API so I could see it having some appeal. A customer of ours, Panopto, was interested in our KB but it wasn't fleshed out enough back in October for them. They use SF but I do know they use the Open API swagger thing.
I don't think we intend to make it generally available to all customers right now because it is lacking in testing (it was a side-project of mine). After a release cycle up on our success community though, I'm sure it will be fine to give access too. Please note, it only works with knowledge base. It does not work in community.
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Hey Adam, sent this on Slack but will re-send here:
Hey Adam - Partnerize was the other customer interested in the continuous Zendesk / Vanilla KB sync. When can I let them know that it might be available for them, and what should be the steps in getting them set up for it? Is it worth setting up a call with a dev?
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So, after reading your answers to Brendan's questions: Since we aren't sure on implementation steps yet, should I try to set something up with these customer so it can be part of process testing for the feature?
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@Adam Charron One thing about the theming I wasn't sure about was if you could target things in the content with CSS. For example, Tile categories are probably the most consistently desired look for categories when we do custom themes. Could someone make tile categories themselves with the new system?
Ideally they'd just be a config option in the UI but before that is there any possibility to do that sort of thing?
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@BrendanParm I think that we would not make the ZenDesk sync a service at this point, but we may need to add a monthly cost to it. Maybe an additional $99.00.
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To clarify - on pockets: If a customer use third party analytics code (like Google Analytics) in Pockets, they need to modify to use the JS tab, if they use the Foundation Theme and want to get Google Analytics (as example) data for their KB.
To note: Currently outside of the official Vanilla Analytics, any third part analytics will not get KB traffic data.
@Adam Charron or someone will be writing a KB article on adding the necessary analytics code.
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@BrendanParm someone can make Tiles themselves with the current system and the new system.
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So customize theme does not work with this, but they could use a pocket to accomplish the same thing right now.
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@Adam Charron and they will still be able to use pockets later, correct? Pockets aren't going away?
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i.e. this will still be possible:
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They're not supported in the KB and won't be. We're changing our strategy. For instance, the home page, will be customized widgets, not pockets and hacky if/else statements in the default master template.
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ok... I'm maybe mixing up Community and KB again. @BrendanParm when you said Tile Categories, were you talking KB or Community?
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I am talking about community forums.
So before a customizable widget becomes available, if someone wanted to convert their standard categories to look like tiles they would need to target them with CSS and use pockets to do so.
Ideally we could just have an out of the box widget / theme option for tile categories given how often it comes up. I.e you click tile thee option and it does something like this:
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ok, so in Community (not KB) this can be done now using Pockets. To my knowledge that's not changing.
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I'd love for us to get this done. I'm trying to get services to do it in core the next time a custom theme comes through with it.
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